Configuring Table Rate Shipping WooCommerce

Hi @madradubhcroga

Thanks for reaching out!

Hello, I’m trying to configure the woo commerce table rate shipping plugin for our online furniture store.

By any chance, are you referring to the premium plugin Table Rate Shipping here?

If so and you have a valid license with us, can you please open a support request for us to investigate further about your issue.

Otherwise, if this was from a third-party plugin, it would be best to reach out to the developers for further assistance here.

Thanks!

hi @xue28,

Thank you for your reply.

Yes, this is concerning the WooCommerce Table Rate Shipping plugin.
However, to submit a help request on the woocommerce site, I have to also submit a
“System Status Report”:

“in your site under WooCommerce > Status. Select “Get system report”, then “Copy for support”, and then paste in the field below”

But no get system report button or link is present in our WooCommerce/Status tab. So I cannot open a ticket there.

Oh ha I see it now. It was hidden in the collapsed help button.
Thanks I’ll proceed as you recommended.

…no, that was only a link to system status, which is the page which is already open. There is no system status report. So we cannot submit our help request.

We’re still stuck.

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• This reply was modified 2 years, 1 month ago by madradubhcroga.
• This reply was modified 2 years, 1 month ago by madradubhcroga.
• This reply was modified 2 years, 1 month ago by madradubhcroga.

hi?@xue28,

Can you suggest a way to contact the woo-commerce support when system report is not available? (I can see all the data that would be exported in a report. )
That or suggestions for other avenues of enquiry appreciated.

Hi @madradubhcroga

I understand that you are unable to submit a support request since you cannot export the System Status Report, is that correct?

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

I’m afraid that it is the only way to ask for premium support for premium plugins purchased on our marketplace as per our Support Policy.

Hope this helps!

Hi @xue28,

Thank you for your reply,

I’ll try that.

Hi @madradubhcroga ,

That sounds like a plan!

If switching your theme to Storefront, and disabling all plugins except for WooCommerce makes no difference, please can you try updating your WooCommerce version to 7.4, as I am able to see in the screenshot you shared, that it is currently on 7.3.

Here is a guide on how to update WooCommerce.

Additionally, since we are unable to see your current WooCommerce Database version, please can you check and make sure that the WooCommerce Database version matches that of the WooCommerce version.

Here is more detailed documentation on this.

Please ensure that you have a good?backup?of your?full site and database?in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

You can then check to see if the update makes any difference to the issue you are having with regard to not being able to copy the System Status Report.

Let us know how this goes!

Hi @madradubhcroga ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!