Configuration panel not loading

  • Hi,

    I have an issue with the configuration panel (accessed from Appearance > Email Templates) loading for a few seconds and then reverting back to the theme configuration panel, which makes impossible to access the various email configuration.

    I have a feeling it comes from WPML as when I inspect the URL calls the first one loads correctly the Email templates panel

    https://www.mydomain.com/wp-admin/customize.php?url=https%3A%2F%2Fwww.mydomain.com%2F%3Fmailtpl_display%3Dtrue&return=https%3A%2F%2Fwww.mydomain.com%2Fwp-admin%2F&mailtpl_display=true

    and then a second call follows immediately and loads the theme customization panel with the language prefix

    https://www.mydomain.com/en/?customize_changeset_uuid=ac93f731-d612-44cf-8a70-df70e6586c96&customize_theme=divi-child&customize_messenger_channel=preview-0

    Is there any known issue with WPML or any configuration that should be made to make it work?

    Thanks for your help
    Nicolas

    • This topic was modified 5 years, 4 months ago by nrsoft.
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  • Hi,
    I installed WPML to test but it works. The link goes to customize correctly.

    Some information additional to I can simulate it in my local?

    Regards

    Thread Starter nrsoft

    (@nrsoft)

    Hi @gonzalesc

    Thanks for your answer. Would it help if I give you a temporary admin access to one of the development website I have the issue on?

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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