Configuration page does not open

  • Resolved timbalada88

    (@timbalada88)


    3 years, 9 months ago

    Hello good day.

    I installed jetpack but accessing settings doesn’t show anything, Plugin tries to load the screen but everything is gray, a print follows.

    what can be wrong? Thank you very much!

    https://ibb.co/JzZkYqR

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous User 18700194

    (@anonymized-18700194)

    Hi @timbalada88 –

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/?rel=support&hpi=1

    Thread Starter timbalada88

    (@timbalada88)

    Yes, no problem.

    https://seducion.com.br

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Hello, there.

    I don’t see Jetpack currently working on that site, so something may have happened during the initial install.

    Would you be able to try the following exact steps for me?

    1. Deactivate your Jetpack plugin by heading to Plugins > Installed Plugins and finding “Jetpack by WordPress.com.”

    2. Completely uninstall Jetpack.

    3. Reinstall the newest version of Jetpack.

    4. Activate Jetpack.

    5. In Jetpack > Dashboard > Connections > “Manage site connection,” Click the “Set up Jetpack” button and continue through the approval process.

    If that doesn’t help, can you try deactivating all of your plugins and then repeating these steps? Thanks!

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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