Conditionals Stopped Workin PRO Version

@lenglish01,

We will need more details on when the issue stared to arise. How many conditions have you added on your case. Please open up you console and copy the error message and send it to us at support[at]web-dorado.com. Thank you.

On one form, there are a total of 5 conditional statements associated with 3 different radio option button sets. The site is not yet live so I cannot provide you with a URL or login information. I am still building the site in my local dev environment. I see no error messages, but what I do see is that when the form renders, the fields that I expect to be hidden are not hidden and the radio button option is not set to the condition that would un-hide them.

Any thoughts or suggestions?

@lenglish01,

If the form opens us without the conditional options you might have Javascript error on the front page. Another cause might be not properly setting those. Please find the sample below:

Using plus (+) button on the upper left hand you can connect specific fields. The following field types are allowed to be used as conditional fields: Simple text, Password, Textarea, Name, Address (Country field- only), Email, Number, Phone, Multiple Choice, Single Choice, Select, PayPal fields (with an exception of the Total field).
The formula of the conditional fields is the following:
For the main condition:
Show/Hide+Field 1+if any/all+of the following match
For the case(s):
Field 2+ is/ is not+Value,
e.g.

Hide State if all of the following match
Country is not United States.

I am also having trouble getting the conditional fields to show.

the formuala is

Show phone if How can we contact you? is phone.

Show email if How can we contact you? is email.

I tried adding these:

hide phone if How can we contact you is email etc but that had no effect.

Check your theme. That was the issue for me. I had to contact the theme developer to obtain a new version of the functions.php file for the theme and then the issues were resolved. To find more info about the errors, use the developer tools of your browser to see what kind (if any) javascript errors are being thrown. Hope that helps.