Concerns Regarding Automated Behavior Notification After Connecting Instagram Ac

  • Resolved Ammar Tello

    (@ammartello97)


    9 months, 3 weeks ago

    Hello,

    I recently connected my Instagram account to my website using your plugin. However, I have since received a notification from Instagram stating, “We suspect automated behavior on your account,” as illustrated in the following screenshot:

    https://app.screencast.com/7a8db2jHlW26S

    I wanted to bring this matter to your attention and inquire if there are any actions I should take to address this concern. It is crucial for me to ensure that my account remains secure and does not face any potential issues or blocks due to the use of your plugin.

    I appreciate your prompt assistance in clarifying this matter and any guidance you can provide.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @ammartello97,

    Thank you for contacting us! Our plugin is not involved with any automated behavior on your Instagram account and can only ‘get’ information from your account to display images on a WordPress website. The cache checking would not be related to this (if we abused the API in any way, it is our application that would get issues, not your account).

    Our plugin is very safe to use as we follow all rules set by Meta/Facebook/Instagram, and it is also tested for safety by them regularly. If you still have this issue on your account I would suggest ensuring your devices are cleared from any malware then change your password for the platform. Please note that after a password change you would need to reconnect our plugin on your WordPress website.

    I hope this helps!

    Best regards,
    Louis

    Thread Starter Ammar Tello

    (@ammartello97)

    Okay, perfect, thank you so much.

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @ammartello97,

    It’s my pleasure to help! If you ever need any other assistance in the future, please let us know.

    Best regards,
    Louis

Viewing 3 replies - 1 through 3 (of 3 total)
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