component dissapears when out of stock

  • When component is in stock, the customer can see the component and it has a green line to it, that says: in stock.
    But when the component is out of stock, the component dissapears from the productpage. The product can no longer be purchased, but the customer can’t see why.
    Is there a setting I can change so my customers know why it is not purchasable?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support miemie

    (@miemie)

    Hi @yessi99,

    You can check our demo site. When a component is out of stock, it doesn’t disappear and it will show message: ” Out of stock “.

    Pls kindly check whether your out of stock component is published or not? If it’s hiden, it can’t shown in the front-end.

    Regards,

    Thread Starter Yessi99

    (@yessi99)

    Hi @miemie, thank you for your reply. I didn’t realize that this plugin hasn’t been updated in a quite a while, because of another issue. I cannot recall the issue at the moment, I will look into it, but this topic will probably be resolved when I update the plugin, so I will close the topic. Sorry to bother you and thanks again.

    Thread Starter Yessi99

    (@yessi99)

    Unfortanately, after the update the problem still exists. De product is not private or in draft. I have deactivated the theme and all other plugins and the problem still exists.
    What else could it be?

Viewing 3 replies - 1 through 3 (of 3 total)
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