Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support daniub

    (@daniub)

    Hi,

    it seems you are using our banner + another one and this could lead to unexpected behaviours: please delete the second CMP from your website so that you can avoid conflicts.

    Please also note that there is a cache and configuration plugin enabled on your site, so please try to disable it (for example autoptimize and other cache plugins) and try to configure Complianz again.

    Hope this helps!

    Thread Starter hamil

    (@hamil1)

    Hi @daniub,
    Yes I use the Complianz banner to address the GDPR requirements and the Google banner to address the ad serving consent scheme.
    Using a paid solution to integrate both requirements doesn’t make sense for this site as the revenue is too low.
    So I want to use the solution that is listed as 1. in the article https://complianz.io/googles-eu-user-consent-policy-requirements/. I understand that it is not recommended, but it should be possible.

    1. I cleared the cache. That didn’t help.
    2. I deactivated the Autoptimize, WP Super Cache, WP Performance Score Booster plugins. Then I reconfigured Complianz. It didn’t help.

    The problem is not solved.

    Plugin Support daniub

    (@daniub)

    Hi,

    unfortunately the #1 solution is not recommended as stated in our guide and we provide only a limited support on this scenario.

    Regarding allowing or not the Adsense script, you may want to use the “whitelist” section under the Integration -> Script Center section or disable the integration with the plugin/adsense service under the Integration -> plugins or integration -> services section.

    You may also want to disable the following: https://prnt.sc/YSsPzn9ee67V

    Thread Starter hamil

    (@hamil1)

    Hi @daniub,
    thank you for responding. Activating or deactivating Advertising in Complianz has no effect on behavior.
    AdSense will load and Complianz will not block it.
    Tested with Autoptimize, WP Super Cache, WP Performance Score Booster plugins deactivated and activated.
    I’ll add that AdSense ads are added to the site via the Google Auto Ads code snippet in the site head.

    Plugin Support daniub

    (@daniub)

    Hi,

    since you are using the TCF can be normal that adsense is not blocked, since the ads will read the tcf signal and shows the non personalized ads accordingly.

    Furthermore if you are using a second CMP in the same time, this can lead to other unexpected behaviours that are not under our control.

    For this reason, as a free support service on the WordPress forum, we have certain limitations that prevent us from offering advanced troubleshooting assistance. We understand the frustration this may cause, and we apologize for any inconvenience caused. Our primary goal is to provide the best possible support within the scope of our capabilities.

    Given the complexity of the issue and the need for further investigation in a controlled environment, we recommend seeking assistance from a specialized WordPress professional or developer. These experts possess the necessary expertise and resources to diagnose and resolve intricate technical difficulties like the one you are facing.

    We understand the importance of resolving your issue promptly, and we genuinely regret that we are unable to provide a direct resolution through our free support channels.

    However, connecting with a WordPress specialist will ensure that your issue is addressed with the utmost care and expertise, minimizing any potential risks or complications.

    Once again, we apologize for any inconvenience this situation may have caused. Should you have any further questions or require any additional guidance, please don’t hesitate to ask. We are here to help in any way we can.

    Thank you for your understanding and cooperation.

    Thread Starter hamil

    (@hamil1)

    Hi @daniub,
    thank you for explaining. I understand. I’m marking the thread as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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