Complianz backend not loading

  • Resolved kees78

    (@kees78)


    5 months ago

    When i activate the Complianz plugin, i get an error in every complianz screen.

    When i open the console, i get the following error:

    errors detected during the loading of the settings page index.1cffd4da35a767c8d5a3.js:1:39389

    Object { code: “The server returned invalid data. If debugging is enabled, please disable it to check if that helps.”, data: {…}, message: SyntaxError }

    ?

    code: “The server returned invalid data. If debugging is enabled, please disable it to check if that helps.”

    ?

    data: Object { status: “error” }

    ?message: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data

    I already tried the following:

    • Activate default theme
    • Purge cache
    • Enable/disable WP_debug.

    Without any succes.

Viewing 1 replies (of 1 total)
  • Plugin Support daniub

    (@daniub)

    Hi,

    Usually if this happens it’s because of some other plugin/theme on the site, which results in a conflict. I would recommend to test if the problem persists with Complianz as the sole activated plugin & with a default WordPress theme.?
    If this works, re-enable plugins & theme one by one and keep testing it until it stops working again, at which point you’ll know exactly which one was the culprit.?

    Hope this helps

Viewing 1 replies (of 1 total)
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