Completely wrong statistics

Hello @hage,

It looks like your website makes extensive use of category archives for the pages linked in your main menu. Koko Analytics will count any visit to these pages towards the total number of visitors and pageviews for your website (428 visitors, 457 pageviews in the screenshot above) but not show them in the list of “Top Pages”.

So I think the numbers are actually correct although that is not directly clear when you’re just looking at the “Top Pages” of your site in the Koko Analytics dashboard.

We have plans on tracking individual views to category archives too but unfortunately this is not quite as simple due to how WordPress is structured in terms of post ID’s.

I hope that clarifies a little.

Best,
Danny

Hi Danny,
thanks for the quick answer.
is there also no way to exclude the category archives for the pages? – the statistics worked a few days ago without such issues. Perhaps something was changed in the last update?

Best Regards,
Hans-Gerd

Hi @dvankooten
I’m not sure why the thread was marked as solved – maybe that happened to me. But the problem still exists.
I have therefore changed the status back to not solved.
BTW: we don’t have the problem with a very similar website for a different target group. The statistics work perfectly there.
Best Regards,
Hans-Gerd

Hello @hage,

I thought this was simply a misunderstanding that the statistics looked incorrect because the numbers in the “Top Pages” table did not add up to the numbers shown in the “Totals” component just above.

the statistics worked a few days ago without such issues. Perhaps something was changed in the last update?

But yes, this does sound weird and like there is an issue.

Can you explain why the statistics are incorrect and what they looked like before this started occurring?

Hi @dvankooten,
thank you for your answer.
If I look at the screenshot below with the statistics on 20.12.2024 and add up the visitors and page views, I aggree with a number similar to 925 or 1036.

However, if I look at yesterday’s statistics, the sum of visitors and page views can never be as high as they arr shown.

I had also installed Burst a few days ago. The statistics were more realistic then.

Best Regards,
Hans-Gerd

Hi @hage,

I am still not completely sure that the statistics are incorrect.

You can not simply add up the numbers from the Top Pages because this table only contains the pages and post on your site that are using a post type (ie: posts, pages + custom post types). If your website makes use of archive pages (like yours), then a lot of pages will be missing from this list while still being counted in the Total visitors and Total pageviews number at the top of your dashboard.

You could keep Burst Statistics running for a couple of days to compare the numbers. There will still be a discrepancy because of different tracking mechanisms though, but they should at least be in the same ballpark (if they also ignore bots and the like, which I don’t know).

For what it’s worth: nothing changed in the last few versions that could have caused a wrong count and I have also not been able to replicate or spot this issue on my own sites running Koko Analytics, nor have I heard from any others. So my first thought right now is that the numbers you’re seeing are actually correct and can be trusted.

Best,
Danny

Hi @dvankooten
thanks for the reply and clarification.

I think I will continue to monitor this and install Burst if necessary to check the statistics of Koko Analytics. I also installed burst a few days ago and it showed me much lower numbers.
As I said: For maintenance reasons I had to deactivate the plugin for 2 days and before that I also had lower numbers.

Thanks again and I’ll get back to you if I have any new information.

Best Regards,
Hans-Gerd

Hi @dvankooten
Just for information: I now have the impression that realistic statistics are displayed in any case. I mark the thread as solved.
Thanks for the support.

Best Regards,
Hans-Gerd

Hi @hage,

Thank you for letting me know. In case you do suspect anything in the future, don’t hesitate to re-open and we’ll work from there. We’ll keep adding logging and monitoring the collection process to ensure no pageviews are going missing.