Quick to help with any issues

Hi @howlinwolf

We really apologize for the inconvenience.

Since you are a premium subscriber and this forum is just for free users, would you kindly get in touch with us by raising a ticket?

Also, could you please elaborate on the virus you mentioned here?

If you’ve already raised a ticket, is it possible to share the ticket ID with us so that we can proceed from there?

Thank you!

How do I raise a ticket please? I need to find out what is going on here as I am losing a lot of money daily with this not working.

ALERT: In order to enjoy the features of CoDesigner Pro, you need to activate the license first. Sorry, but the plugin won’t work without activation! Please activate it now.

ALERT: In order to CoDesigner Pro run properly, CoDesigner needs to be activated. Install CoDesigner Now.

Click on activate pro, get the below:

‘Perhaps you reached here by mistake’

My web developer is apprently being blocked from even accessing your website by their security software.

• This reply was modified 1 year, 5 months ago by Howlinwolf.

Hi @howlinwolf,

I hope you’re doing great. This is Nazmul Ahsan, the founder of CoDesigner. I came across this thread and thought to jump in.

As our support rep @nazifa19 mentioned, your problem is related to the pro version of the plugin and you should have used our dedicated support channel for paying customers. You can find a dark-blue live chat button/icon at the bottom-right section of our website.

Please reach out there and one of our technical support reps will get back to you.

By the way, it looks like you deactivated the free version of the plugin and only have the pro version activated. Just to let you know, you need to have both the plugins activated.

Anyway, please reach out to our support. I hope we can get this sorted soon.

Kind regards