Completely Broken Display

  • Resolved JohnS0N

    (@johns0n)


    5 years, 1 month ago

    I notified the plugin developers (I have pro version) about this issue about a year ago probably. Nothing was done then and I just left it and waited.

    A few days ago I received a notification from shiel pro that some files may contain malware.

    Upon checking that particular section of shield I still have the completely broken page style and I have no idea what it says because of this. So I supposedly have malware on the website, but because the design is broken I don’t see anything.

    Here’s a screen

    View post on imgur.com

    Most of the pages from the plugin are broken like that above. But sometimes it is still recognizable (that’s how I am using it since the beginning because support does not help with the issue), but sometimes you can not make out anything as in the example screenshot above.

    And please don’t respond to me again to go to the pro version support for this. It happens on free as well as pro versions. And the last time I went for pro support I received exactly zero support, so it makes no difference whether I post here or there.

    • This topic was modified 5 years, 1 month ago by JohnS0N.
    • This topic was modified 5 years, 1 month ago by JohnS0N.

    The page I need help with: [log in to see the link]

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  • Plugin Author Paul

    (@paultgoodchild)

    We can’t view those links, unfortunately. You’ll need to put them where they’re publicly viewable.

    It seems odd that you got zero support, that’s not really our style. My guess is another plugin is forcing their CSS/Js styles across the complete WP admin areas instead of just their own zone. This is then breaking our styles. You’ll solve it by disabling each of your other plugins in-turn and finding the culprit. We could then reach out to that developer to fix how they insert styles as that’s completely outside our control.

    If you would like to discuss getting a refund since you’re clearly dissatisfied, you’ll need to reach out to our pro support channel directly, as we can’t deal with those sorts of requests here.

Viewing 1 replies (of 1 total)
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