Completed Status Changes to Pending Payment

  • Resolved vasuastro

    (@vasuastro)


    4 years ago

    Hi,

    I’ve been facing an issue where after adding tracking information and changing order status to completed, the order status is automatically changed to pending payment after a couple of minutes.

    It happens multiple times on the same orders too, even after i manually change the order status to completed.

    I’ve contacted m payment gateway plugin team and they haven’t been able to find any script error on their end. they recommended I contact you. Can you help me out please?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, AST does not have any actions that change the order statuses to pending payment and this issue is related to your payment gateway/IPN – AST just adds the tracking info to the Completed email.

    Thread Starter vasuastro

    (@vasuastro)

    Hi Zorem,

    Issue was found in the shipping providers interface where it was pushing order status to our website.

    Thank you for the help.

Viewing 2 replies - 1 through 2 (of 2 total)
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