Completed Order form not being emailed to customer

  • Hello!

    I sell templates for educators online.
    Theme: Storefront

    All of my products are marked “virtual” and downloadable”.

    After a customer completes a purchase, they receive the Paypal receipt, I receive the Paypal notification email or payment received and WooCommerce notification email of new order placed.

    Email not being sent to the client now: The Completed Order email including the link to download the product.

    Steps already taken:
    I have deactivated the plugins to see if that was the issue – no change.
    Called GoDaddy my hosting service – they ran a series of tests, all saying everything was fine.
    Ran a .php test – nothing wrong.
    Connected Paypal token to WooCommerce – this helped create an Order Received page that didn’t use to generate…but still no Completed Order email to the customer.

    I do not understand how all emails are sending properly except the one with the downloadable product link.

    Any help would be very welcome and appreciated. ??

    • This topic was modified 7 years, 3 months ago by tloemail.

    The page I need help with: [log in to see the link]

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