Compatible with OceanWP theme?

  • Resolved iananderson

    (@iananderson)


    5 years, 10 months ago

    Hi
    I’m using the OceanWP theme and their Popup login add-on (https://oceanwp.org/extension/ocean-popup-login/).
    I have created a notification for “User Lost Password – For User”, but when I use the Popup login forgot password feature, the notification doesn’t get sent. As soon as a deactivate Better Notifications, the default WP password reset email is successfully sent.
    Is this plugin compatible with OceanWP and their Popup login add-on?
    Thanks
    Ian

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bnfw

    (@voltronik)

    Hi Ian,
    Thanks for your message.

    It sounds like the pop-up plugin is preventing the notification from being overridden which is why it’s not being sent.

    Are you able to test with the pop-up plugin disabled to see if BNFW works as expected then?

    Thread Starter iananderson

    (@iananderson)

    Hi,

    Thanks for your reply.

    Yes, BNFW sent the notification when I used the default password request.

    However, some of the merge tags didn’t display properly. This is how the email rendered them:

    Registered to: [user_login]
    Email Address: [user_email]

    Thanks for your help,

    Ian

    Plugin Author bnfw

    (@voltronik)

    Hi @iananderson,
    I think you may have some incorrect shortcodes in user there. You can find the reference guide for shortcodes here: https://betternotificationsforwp.com/documentation/notifications/shortcodes/

    I think you need to use [email_user_login] and [email_user_email] instead of the ones you have.

    Try that and let me know if it works for you.

    Plugin Author bnfw

    (@voltronik)

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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