Compatible with Multisite?

  • Resolved alexli126

    (@alexli126)


    2 weeks, 4 days ago

    Hello,

    I activated this plugin on the main site of Multisite, and I noted there is some delay to place an order on Woocommerce site, since order email will be automatically sent out once some place an order.

    If the delay time is too long, that might cause customer confused.

    Could you please confirm if it is compatible with Multisite? or anyway to improve the speed or avoid any delay?

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @alexli126,

    I understand the concern you have raised regarding the delay in sending order emails through WooCommerce when using FluentSMTP on a Multisite installation. I can confirm that FluentSMTP is indeed compatible with Multisite, and I’d be happy to assist you in resolving this issue.

    First and foremost, enabling the Debug Log in WordPress is crucial to identify potential errors or bottlenecks that may be causing the delay. Here’s how you can do it:

    1. Locate the wp-config.php file in the root directory of your WordPress installation.
    2. Find the following line: define(‘WP_DEBUG’, false);
    3. Change the value from false to true.
    4. Add a new line below it: define(‘WP_DEBUG_LOG’, true);

    This will enable debugging and log all errors and notices to a debug.log file. You can access this file via an FTP client or your hosting control panel’s file manager.

    Once debugging is activated, reproduce the issue by placing an order on your WooCommerce site. This will generate a log entry in the debug.log file, which you can review for any potential errors or performance bottlenecks.

    By providing us with the contents of the debug.log file, we can further investigate the root cause of the delay and provide you with a targeted solution.

    Additionally, I recommend checking if any other plugins or server configurations might be contributing to the slowdown. Deactivating non-essential plugins one at a time can help determine if any of them are causing conflicts.

    Please let us know if you have any further questions or encounter any difficulties while enabling debugging. We are here to assist you every step of the way.

    Thank you

Viewing 1 replies (of 1 total)
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