Compatibility with Gravity Forms plugin

  • We are using Gravity Forms to email forms to Zendesk. After activating the SendGrid plugin the emails delivered to Zendesk started showing HtML markup. I tried both content-type settings for SendGrid plugin but it made no difference.

    I suspect that the SendGrid plugin touches the content of the email somehow. Can you shed some more light on this and have you tested Gravity Forms with your plugin before (it’s pretty popular)?

    Here’s a screenshot of the difference I see when I have the SendGrid plugin activated and deactivated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous User 12640152

    (@anonymized-12640152)

    Hi there,

    Thank you for reaching out to us. We will investigate the issue and get back to you ASAP.

    Thread Starter sarukuku

    (@sarukuku)

    Great, thanks!

    Thread Starter sarukuku

    (@sarukuku)

    Ping! Did you find time to look at this yet?

    Anonymous User 12640152

    (@anonymized-12640152)

    Hi there,

    Unfortunately we were not able to test the integration with Gravity Forms. Please let us know if you see the HTML tags when sending emails to other addresses. Also, if possible, please send us the raw email headers of a test email that you sent, even of the one you have sent to Zendesk.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Compatibility with Gravity Forms plugin’ is closed to new replies.
  • In: Plugins
  • 4 replies
  • 2 participants
  • Last reply from: Anonymous User 12640152
  • Last activity: 7 years, 1 month ago
  • Status: not resolved