Compatibility with FlyWP

  • Resolved denisgomesfranco

    (@denisgomesfranco)


    10 months ago

    Hello. I’m test-driving the FlyWP hosting server management platform from WeDevs, which is quite different from other platforms such as RunCloud, Serverpilot, Serveravatar, Cloudways, etc, in that is places websites inside Docker containers running Nginx and PHP.

    I’ve been using Duplicator to move websites around for quite a while always flawlessly, but this time I had problems with FlyWP. I know this isn’t a problem with the Duplicator plugin, but I have contacted FlyWP’s support and they simply evaded my question and asked me to use UpDraft Backup instead.

    The problem is that the migration itself works just as expected but after finishing, the site’s home page and /wp-admin are inacessible, they get stuck in a 301 redirect loop. I checked this and the redirect is redirecting to itself, eg., https://mysite.com/wp-admin keeps redirecting to https://mysite.com/wp-admin

    What is weird though, is that any other page on the site ends up working just fine, eg., https://mysite.com/contact or https://mysite.com/about-us.

    I did test migrations using the temporary/development domain and a custom domain, and both presented the same problem. I also did tests with the standalone installer and also by uploading the backup file to the existing fresh website so the contents can be replaced, and both also had this problem.

    The only thing I saw that is different on FlyWP’s platform that I believe could cause an issue is the location of the wp-config.php file, which in their platform is not stored under the main WordPress directory but in a top level directory. Updraft was able to migrate the site just fine, and FlyWP’s documentation mentions about the location of wp-config.php and asks to manually move your settings there in case you have custom definitions set up.

    I am aware this is FlyWP’s responsibility but could you take a look, please?

    Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @denisgomesfranco,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.remarpro.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Thread Starter denisgomesfranco

    (@denisgomesfranco)

    Hi @mohammedeisa thanks for replying.

    I have deleted the failed instance so I don’t have the logs, but you can try to reproduce the issue yourself. FlyWP offers a free fully functional trial and a free for life plan. I can send some instructions on how to reproduce the issue if you want to.

    But again, I am aware that this may be more of a problem with FlyWP than with Duplicator.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @denisgomesfranco,

    I understand that the issue might be from FlyWP side but I would like to check this myself.

    I appreciate it if you provide me with steps to reproduce the issue.

    I’m looking forward to hearing back from you.

    Thanks!

    Thread Starter denisgomesfranco

    (@denisgomesfranco)

    Hi @mohammedeisa, here is a tutorial on how to install FlyWP on an EC2 instance (but you can use any VPS provider) and spin up a test WordPress website using FlyWP’s temporary domain feature.

    I set up a fresh WordPress website, then proceeded to upload a backup file and the PHP installer file via SSH. Then I started the installation and it proceeded as usual, with the only exception that Duplicator was not able to get the database credentials from the wp-config.php file (because FlyWP relocates that file to a top level directory) so I manually opened the file on the server to get the database credentials.

    The installation will process just fine, and the end result will be that the site’s home page and /wp-admin get stuck in a redirection loop, but any other pages of the site (such as eg. /contact-us) will work correctly.

    Plugin Support Nik Sebastian

    (@niksebastian)

    Hey @denisgomesfranco – Nik here, jumping here on behalf of Mohammed.

    However, I tried to replicate the issue on my test environment on an EC2 instance but couldn’t replicate the issue that you have mentioned.

    If you would like, you please reach out to us via https://duplicator.com/contact and we can discuss this further.

    I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel reach out to us.

    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
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