• Resolved MrYess

    (@mryess)


    Hello! Big thank you for your plugin. I have problem with compatibility with Dokan pro. The code is automatically added to the shopping cart. And when I click on the payment, an error appears and the promo code is deleted. Although the order is being created, it cannot be paid for.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mryess,

    Greetings from WebToffee Support!

    Thank you for reaching out and for your kind words about our plugin. We’re sorry to hear about the compatibility issue you’re experiencing with Dokan Pro plugin.

    To assist you further and address the compatibility issue with Dokan Pro, could you please provide us with the following information:

    1. Screenshots of the configurations you have set up in the Dokan Pro plugin.
    2. More details about the error message that appears when you click on the payment. It would be helpful if you could provide a screenshot of the error message.
    3. WooCommerce System Status report. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This will provide details about your site environment and configurations.

    You can share this required information with us through this link. Once we have this information, we’ll be better equipped to diagnose the issue and provide you with a solution.

    Thank you for your cooperation, and we look forward to assisting you further.

    Thread Starter MrYess

    (@mryess)

    all good. Problem on Dokan plugin. They have already fixed and updated the plugin. Big thank you! You best

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @mryess,

    That’s fantastic news! We’re delighted to hear that the issue has been resolved with the update of the Dokan Pro plugin. Thank you for letting us know.

    If you encounter any further issues or have any questions in the future, please don’t hesitate to reach out to us. We’re here to help.

    Additionally, if you’re satisfied with the plugin and the support you’ve received, we would greatly appreciate it if you could take a moment to leave us a review here.

    Your positive feedback motivates our team and helps us continually improve.

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
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