Compatibility problem with PW WooCommerce Gift Cards

  • Resolved CPCI-Solutions

    (@corentinco)


    1 year, 11 months ago

    Hi, I just noticed what appears to be a compatibility problem between your plugin and PW WooCommerce Gift Card .

    When someone buy a 40 € gift card, and it is is ??on hold??, then when I change it to ??processing??, it modifies the order amount to 33,33 €?! But I didn’t change any amount. When I deactivate your plugin, the problem doesn’t occur : 40 € is still 40 € when I change it to processing.

    I don’t know where it comes from.

    Thank you for your help and have a nice day

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author camper2020

    (@camper2020)

    Hi there, thanks for letting us know. We have investigated and tested with the PW WooCommerce Gift Cards plugin and we were able to replicate the issue: https://ibb.co/s973vVV

    Currently our plugin requires taxes to be set up for a product and that products should be taxable (even if the tax rate is € 0.00). Setting the Gift Card product to taxable (https://ibb.co/Rh3TRtg) should fix the issue: https://ibb.co/pXTHbXv

    If there is a reason for the product to not be taxable for some reason, or the above does not work, please let us know!

    Thread Starter CPCI-Solutions

    (@corentinco)

    Thank you for your answer, I understand and I have set tax on gift card. It seems to work fine, thanks ! Have a nice day and happy Holidays. ??

    Plugin Author camper2020

    (@camper2020)

    Thank you for letting us know and I’m glad it worked. Thank you also for the wishes! Have a great day and best wishes for the festive season!

Viewing 3 replies - 1 through 3 (of 3 total)
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