Compatibility issues.
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This was meant to be sent as a ticket but your website doesn’t accept tickets if the license is expired.
License key can be emailed to your upon request or check ATUM website under username: Ward.Hello,?
We own product levels up to version 1.5.7, however for some reason whenever you guys update the www.remarpro.com ATUM you change the code to break compatibility with older addons and I’m not even saying old as in full version old, literally 0.0.1 difference would destroy ones website. I can understand refactoring every major WP release or when new performance gains are there. but you seem to do it just for the sole purpose of breaking addons.
This incident happened at least 4 times in the past 6 months. Each time for a different client of ours, we advise they buy an ATUM addon, the 3 months license; for the website we’re making them and almost as soon as the 3 months are over you change the free ATUM plugin code to break compatibility and our paid addon. Clients call us saying the website broke. Each time we just asked them to renew ATUM addon license and fix the issue. And now less than 2 month after the last “refactoring” mania you break yet another website of ours which license is listed above.
We’re truly considering an alternative with more stable update process.
If we bought the product once, we’d buy again if needed but the practice itself of breaking compatibility with no reason just to force resubscription is not ethical.
Please tell us the last ATUM version compatible with product levels 1.5.7 which we bough as easily proven by our license found above. doing this “refactoring” trick every few releases breaks 100s of live websites that may be using your plugin. and is generally a bad programming practice, backward compatibility is essential or gradual changes, it took wordpress 3 major releases to update something as silly as jQuery and you somehow have the ability not through a major release, nor a minor update but literally by a small patch update, i.e. 0.0.1 to break entire websites just to force resubscription with no new features or added value to the new code.
When we update our website only to be stuck debugging for hours to find it’s your plugin rampaging and slowing down the website and causing “Order screen” to take almost a full minute to load after we click “update” is truly a horrible experience, not an incentive to renew license unlike what you’d believe ??
Regards,
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