Compatibility Issue Between WP Fusion Lite and Use-your-Drive Plugin for Google

Hey Alberto,

That’s very odd. I can’t think of what would cause it.

I tried to look at your video on https://test.farobursatil.com/course/instalacion-prorealtime/ but it seems to be members-only.

Is there a way you can publish a test video somewhere where we can see the performance issue?

And does this happen only when people are logged in, or does it affect videos played by guests as well?

WP Fusion Lite doesn’t have any JavaScript or anything enqueued on the frontend, so in theory it shouldn’t be possible to affect the player interaction.

I do see you’re using WP Rocket to combine and minify your scripts and styles. I wonder if there’s something in WP Rocket that doesn’t like WP Fusion being active, which is causing it to minify the scripts incorrectly. Are you able to test it with WP Rocket disabled? This would help us to track down the source of the conflict.

Best
Jack

@albertoe please no not share any passwords, they are not required for free plugins support and it is forums guidelines violation to ask or share them

Hi Alberto,

Unfortunately it’s against the www.remarpro.com forum policies to share any kind of login to your site, even in a secure way.

Since you’re using WP Fusion Lite and don’t have access to our premium support, we will need to do what we can to troubleshoot without logging into your site.

Are you able to set up a test video on a non-protected page so we can look at the performance issue without logging in to the site?

Thanks

Hello Jack,

I completely understand your stance, and I apologize for the inconvenience.

I’ve now made the following video accessible without requiring a login, so you can check the performance issue directly:
https://www.farobursatil.com/course/instalacion-prorealtime/.

I really find WP Fusion very useful, and I’d be happy to purchase the full version, but I just need some assurance that it will work smoothly on my site alongside the other plugins.

Thank you again for your assistance, and I look forward to your feedback.

Best regards,
Alberto Aguilera

Thanks for your understanding ??

I just tried the video at that page, and the loading speed *feels* normal to me. You can see here a video of my test: https://i.wpfusion.com/9G5h89qt

Is it loading slowly for you at that page? Is there a difference between being logged in vs not?

Regarding the playback speed control, I see several JavaScript errors in your Use Your Drive “skin” file that are interfering with the playback. Those are all in the file https://www.farobursatil.com/wp-content/plugins/use-your-drive/skins/Default_Skin/js/mediaelement-and-player.min.js?ver=2.14.0.1

Can you confirm that when you deactivate WP Fusion Lite, the red console errors go away?

If not, are you able to try a different skin file to see if it makes a difference?

I also see that you have Mautic’s site tracking enabled via WP Fusion. This is the only WP Fusion related script that’s on that page. If you disable site tracking (https://wpfusion.com/documentation/tutorials/site-tracking-scripts/#mautic) does the performance improve, or the errors go away?

Hello Jack,

Thank you again for your detailed feedback.

After further testing, I can confirm the following:

1. When I deactivate WP Fusion Lite, the playback speed control works correctly, and the console errors disappear. You can see the result here: Screenshot – No Errors.
2. When I reactivate WP Fusion Lite, the errors return, and the speed control stops working. You can see this in the following screenshot: Screenshot – Errors Present.

Regarding loading times, the page initially loads well. However, when switching between videos, the performance begins to slow down noticeably.

I also tried changing the skin for the Use Your Drive plugin on this video:
https://www.farobursatil.com/course/configuracion-plataforma-prorealtime/,
but the issue persisted.

As you suggested, I have disabled Mautic’s site tracking for now, and while the errors remain, I understand this option might be necessary for troubleshooting. However, the Mautic tracking feature is crucial for my setup, and it’s one of the main reasons I use WP Fusion. I’m hoping the final solution will include the ability to keep this tracking enabled.

I’ve left the tracking disabled for now in case further tests are needed, but I’d appreciate any guidance on how we can keep this feature active while resolving the issue.

Best regards,
Alberto Aguilera

Hey Alberto,

I still see the Mautic tracking script enabled via WP Fusion at https://www.farobursatil.com/course/configuracion-plataforma-prorealtime/ , so I assume you turned it back on?

(when I view the page source I see <!-- WP Fusion Mautic site tracking -->)

If it’s still off then it’s possible the page is cached, if so we’d want to clear the cache to rule it out. The Mautic tracking script is the most likely thing to cause a conflict since it’s the only WP Fusion JavaScript on the page.

We will download the Use Your Drive plugin and test it on our end to see if we can reproduce the conflict, but we’ll need a day or so to test everything.

Let me know about the tracking script so we can rule that out early and you can re-enable it.

Hello,

You’re right—I hadn’t saved the changes when I initially disabled the Mautic tracking script, but I’ve now fixed that and also cleared the cache on my host.

After doing so, the issue was resolved, and everything works correctly when Mautic tracking is disabled. However, as soon as I re-enable Mautic tracking, the issue returns, confirming that this is the source of the conflict.

Would you prefer I keep Mautic tracking enabled or disabled while you run your tests? Additionally, do you think this is something that can be addressed and fixed?

Thank you for looking into this, and I appreciate your support!

Best regards,
Alberto Aguilera

Ok that’s good to know, that simplifies things quite a bit.

If there is a bug in the tracking script itself there may not be much we can do… as it’s developed by Mautic.

But we should be able to reproduce it now, and we can try loading the script later in the page to avoid conflicts like this. We’ll run some tests over the next day and get back to you when we have some info.

You can re-enable it for now. Thanks!

Thank you for the update!

I’ve now re-enabled Mautic tracking, as requested, and I’m glad to hear that it simplifies things. I understand that if the issue lies within the Mautic script itself, it may be outside of your control, but I truly appreciate your efforts to reproduce the problem and find a potential workaround.

I hope that you’ll be able to find a solution that allows me to continue using your plugin seamlessly on my site. I look forward to hearing back from you soon with any updates.

Thanks again for your continued support!

Best regards,
Alberto Aguilera

Hey Alberto,

Apologies, I didn’t realize that Use Your Drive was a premium-only plugin (it’s this, correct? https://codecanyon.net/item/useyourdrive-google-drive-plugin-for-wordpress/6219776 ). So I’m not able to test it for compatibility.

I noticed the player is using the mediaelement.js library for videos, which is the same WordPress core uses with the classic editor, so I was able to test that. I don’t have any issues loading the video but there are some console errors while playing/pausing videos when the Mautic tracking script is active.

When we move the tracking script from the footer of the page to the header, the errors go away, at least with the native WordPress video player. Tracking still works as expected.

It’s hard to say for sure if it will fix it for Use-your-Drive as well, but there’s a good chance it will.

We will go ahead and release that change in Monday’s upcoming update of the Pro plugin, and it will be included in the next Lite update as well. I’m not sure when that will be, but it won’t be later than November 12th, as we will release an update to confirm compatibility with the upcoming WordPress 6.7.

All the best
Jack

Many thanks Jack ??