Compare products are not being added.

Hi,
and thank you for writing in!

Please could you provide us with your site URL, so we’ll be able to check for it directly in your installation?

Best Regards

Hi there, thank you for your reply. We were getting worried.

URL – https://boxesoffun.co.uk/

Please check on all devices.

Thank you for your support.

Hi,
we have just checked in your installation and the issue seems to not depend by mobile devices, since we cannot see the compare list even in our PC.
We have also tried it in our local installation and it works fine. So, maybe some plugins you have installed (or your theme) are causing this issue.
Please, try to deactivate all plugins, leaving only WooCommerce and YITH WooCommerce Compare active, and see if the problem is solved. If so, try to activate them again, one by one, to see which one causes the issue.
If the problem isn’t caused by a plugin, try to activate the default theme Twenty Sixteen and see if you have the same issue.
Also, if you have customized some files in your theme, please try with a fresh installation without any customization.

Please try this solution and let us know what’s the result.

Ok, thank you for your reply. I noticed there was an update today for your plugin. I did the update, and it is now working on the desktop, but not mobile devices.

Not sure why.

All the plugins we have are required. So i don’t want to de-activate any permanently.

thanks.

Hi there,
by our side plugin still does not load any content inside the comparison table.

Are you using a cache system on your site?
Maybe you may exclude the following page from the cache.

https://boxesoffun.co.uk/?action=yith-woocompare-view-table

Let me know.

Hi there, yes we are using Cloudflare & autoptimize. Where or what tab would i find the options to do this?

Thank you for your help.

Hi there,
on Cloudfare you have to to add a page rule, set the url and the type of url as in the following screenshot.
https://prntscr.com/kw3icm

I hope to be helpful for you.

Thank you, we will look into this.

Hi there,
I hope to be helpful for you!

Hello there, i have the same problem, products are not beeing included in the comparison.

My website is https://www.ceroresiduo.com

I use Cloudflare + Autoptimize + W3 Total Cache.

Tried to add https://www.ceroresiduo.com/?action=yith-woocompare-view-table as mentioned to the page rules with no success.

I have also tried to deactivate W3 Total Cache fully but also did not work. There is something i am missing? The theme is supposed to be compliant with yith compare.

Thank you for your support.

Hi there,

I’ve tried to open your website, but it’s not reachable, I see a “Error 523 – Origin is unreachable” message.

Can you try again? There where just a couple of minutes of server maintenance at that time.

Thank you very much.