Compare pop-up not showing

  • Resolved snow

    (@snowmoon)


    6 years, 5 months ago

    The compare popup is not showing up for us. In the plugin settings, I have checked the checkbox next to “Open automatically lightbox” but popup is not showing after adding a product to compare.

    Additionally, I’ve also tried adding a customized menu entry and assign it the yith-woocompare-open class. Clicking that doesn’t work either. Nothing happens.

    To see the problem, please visit the following product page and click “Add to Compare”.

    https://breathalyzer.co.uk/product/al7000-premium/

    You can also try clicking “Compare” in the menu to confirm that pop-up doesn’t not appear. Thanks and hope to get a solution to this problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    I see you have a js error on your website, look here: https://www.screencast.com/t/5vfK9t5gYX

    Please, try to deactivate all plugins and see if the problem disappear. If so, try to activate them again one by one and see which one produces the issue.
    If the problem is not from a plugin, try to activate the default theme Twenty Sixteen or Twenty Seventeen and see if you have the same issue.

    Also, if you have customized files in your theme, please try with a fresh installation without customizations.

    Remember that if you have a plugin for the cache, you need to delete the cache before to disable it.

    Thread Starter snow

    (@snowmoon)

    Thanks for pointing out the js error. Turns out the culprit was some mailchimp popup codes. Thanks again.

    Plugin Author YITHEMES

    (@yithemes)

    You’re welcome! I’m happy that you have solved your issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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