Compare Module shifting all attributes to 1st column

Hi sanil7,

I hope you are well. I sincerely apologize for the late response. I understand your concern, but in our ShopEngine Compare module, we have ”Title, description, availability, weight, height, and dimension,” (Video). But in your compare template, it shows ‘Ram, processor, availability, weight’. Its not clear to me.

To better understand the issue and provide an effective solution, could you please share the steps to reproduce this error? If possible, please share a screencast. This will help us replicate the problem on our end and identify the root cause.

I’m looking forward to your response.

Regards
Ikbal

Dear Ikbal,

Processor and Ram are additional product attributes that I have added as I am using Shopengine Pro. To make it more clear I have attached the screenshot from backend here. The Problem is that these attributes are not displayed correctly in the comparison table.

As you can see in the website link I have shared here, that the “8GB Ram” is displayed in the column with the product “Laptop with i5 Processor Only” but is wrong as 8GB Ram is an attribute of the product “Laptop with 8GB Ram and i7 Processor”

You can replicate the same problem by following steps:

1. Create two Products
2. Add Two different attributes, for example: Color and Fabric to one product whereas add only the attribute Color to another Product. So now we have Product 1 with attributes: Color and Fabric and Product 2 with attribute Color only.
3. Now add these two attributes to the Compare Table from the Shopengine Compare Module Settings.
4. Add the Product 2 (Which only has color attribute) to compare first and then add Product 1 (which has the color and fabric attribute) to comparison table.
5. After opening Comparison Table you will notice that the Fabric attribute shows wrongly in the Product 2 Column.

I hope I have in detail demonstrated the error or bug I am facing. Also, I feel this is a serious issue which hasn’t been addressed in almost over 2 months.

• This reply was modified 9 months, 2 weeks ago by sanil7.

There is an additional error as well. This is truly a very poorly designed Compare Module. Attributes which do not have the same “name” and “slug” do not show up in the comparison table after adding them to the “Select attributes to show” dropdown. For example: if the Attribute name is “Screen Size” and the slug is “screen-size” the attribute won’t show in the comparison table but if the name is changed to “Screen-Size” whilst the slug remains “screen-size” the attribute starts showing.

For a plugin of this level, having bugs is common but now it has been over months and I haven’t seen the bug fix and finally reported it. I can also confirm that this errors are plugin related as I have tested in two different environments with default theme and no extra plugins (except elementor and woocommerce) and fresh installations as well.

P.S.: The Compare Module doesn’t work. Compare being a function of any website is important to let consumers or users compare different custom woocommerce attributes which simply doesn’t work with Shopengine Pro.

Hi sanil7,

We sincerely apologize for the lateness, and the issue has been successfully reproduced in our testing environment. I have already forwarded the issue to the development team for further investigation. I hope a solution to this issue will be figured out very soon. We will release an update once the patch is ready for production.

Also, I found your ticket on our help desk, and have already replied to it. It would be best if you continued to communicate with us through this ticket for any further assistance needed. Thank you for your understanding.

Regards
Ikbal.