Compare doesn’t work with Preloader Animation on Elementor

Hi @sanil7,

Greetings!

Thank you for reporting the issue to us. Could you please elaborate on the issue a little more?

If you could open a ticket through our support center clarifying which preloader animation you are using and where you have encountered the issue, it would be helpful for us to better understand the issue.

You can access our support center through the following link:

https://woolentor.com/contact/

This way, our support team can provide you with a viable solution.

Kind regards,
Tarek Aziz

• This reply was modified 1 year, 5 months ago by Tarek Aziz.

Hello, Elementor has a setting to set a Preloader animation site wide for All your website pages whislt its loading under Page Transition Settings. When you turn this feature on, the “Add to Comapre” feature instead of adding the product to compare and opening a popup redirects to Product Page and nothing happens.

Images for references

Hello @sanil7,

Thanks a lot for your response.

I am sorry, but the issue is not clear from your message or the image you shared. Would it be possible for you to share a screencast showcasing the issue?

It would be greatly appreciated if you could open a ticket in our support center as it would help us investigate the issue.

https://woolentor.com/contact/

Our support team is always here to assist you.

Best regards,
Tarek Aziz

Hello @tarekht

As you requested, I have shared the Screencast below. Sorry for the delay.

This is the default and expected behavior of how compare should work. https://app.screencast.com/LffrBxUxeaX3a

This is how it works after turning page Transition Preloader settings on in Elementor. https://app.screencast.com/CShWLX7CUbDaR

As you can see clearly compare stops working.

Hello @sanil7,

Thank you for sharing the videos with us.

After watching them, it appears that there might be a conflict between the compare button functionality and the preloader animation functionality.

To resolve this issue promptly, we recommend creating a ticket on our support center.

https://woolentor.com/contact/

Our dedicated support team will investigate the matter thoroughly and provide you with a quick and effective solution. Your cooperation is highly appreciated.

Best regards,
HT Plugins