Thanks for contacting us.
1. Your review is not relevant, since firstly, this is not the plugin it refers and it refers to the payments, which is not allowed topic for WordPress, since this is only for free products.
2. Our team is always happy to help out with features and there is not need to recreating galleries, if you deactivate and delete the version and install the latest version, your galleries will remain. You have been using Uninstall option maybe, which has totally different purpose and removes all plugin related data including galleries.
3. We have offered to increase your license, plus after purchase you can cancel the subscription, it is not required to keep it and offered to keep your Photo Gallery license after cancellation for another 8 months.
4. Our bundle offer is available for over a year now, thus it has always been available when you were making the purchase.
5. Our refund policy allows refunds within 40 days, but you have been using Photo Gallery for 4 months when contacting us.
6. We are not being rude, we have made you the offer of not losing the money paid in the form of keeping your license after the expiration of the bundle, that’s our policy. We are always being polity and want to help out our clients as much as possible.
7. If you need any further assistance contact our support team for alternative offers.
]]>modlook tag. The author’s reply is good but I need to make a small correction.
1. Your review is not relevant, since firstly, this is not the plugin it refers and it refers to the payments, which is not allowed topic for WordPress, since this is only for free products.
That’s not correct. Your plugin page on www.remarpro.com advertises the pro version.
Upgrade to Facebook Feed Pro to get access to:
You made reviews about the pro version legitimate when you did that and this review will not be moderated.
Other than that I think your reply was very professional. I hope you are able to sort it out with your customer.
]]>The user refers to Photo Gallery plugin, he doesn’t own any other plugin of ours. In any case as you can see we are still doing our best to help him out. Thanks.
]]>Your review is not relevant, since firstly, this is not the plugin it refers and it refers to the payments, which is not allowed topic for WordPress, since this is only for free products.
That statement is wrong. Users who buy your pro version, of ANY of your myriad plugins that you host on www.remarpro.com and promote the pro versions, are permitted to bring up that fact in a review.
In this case, he’s rightly referencing the fact that his other purchase had a bad experience, so he’s not a fan of you, AND he had a bad time with this plugin too, so now he likes you less.
tl;dr: You upsell, you opened the door on complaints about the upsell process and how it relates to all your products.
]]>Best regards!
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