Company Doesn’t Respond

  • barbara133

    (@barbara133)


    4 years ago

    No problem with the product, but can’t get through to the company.

    On 10/25/20, I accidently ordered the wrong version for $39.50 and then followed it up with the right version for $47.21. Both charges are on my credit card. I have been trying to reach them for over a month by email and phone. I just learned from this forum that they don’t have phone support.

    All I want is a credit for $39.50.

    • This topic was modified 4 years ago by barbara133.
Viewing 1 replies (of 1 total)
  • Plugin Author Jared Atchison

    (@jaredatch)

    Hey @barbara133,

    I’m sorry to hear that, but I’m confident we can get this turned around for you ??

    We don’t provide phone support or a even public phone number, so I promise we’re not specifically ignoring your calls!

    Submit a ticket to https://wpforms.com/account/support/ and we’ll get back to you ASAP. All tickets are typically answered within an hour – were your previous emails sent using our support form?

    We’ll be on the lookout.

    Thanks,

    Jared

Viewing 1 replies (of 1 total)
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