• Resolved raffaellabec

    (@raffaellabec)


    Hey guys,

    Every-time we try to get our domain key we receive an unknown error.

    https://prnt.sc/zdkwog

    Any advice/workaround?

    Awaiting your news,
    Raffaella

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    you disable WP rest API or set to only accessible for login user

    please re-enable it or allow guest user access

    please check this page for further information

    Best regards,

    Thread Starter raffaellabec

    (@raffaellabec)

    Hey @qtwrk!

    First of all thanks a lot for the quick reply and for taking the time to help us.

    Yes! We change from private to public and the problem its solved. :)))))

    Any workaround about how to keep this setting working with a private sites?

    Awaiting your news and thanks once again,
    Raffaella

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I am not sure how to make it “private site”

    but please check the way you made it , it could have some kind of whitelist settings , in which you can allow our IPs to connect your site without being restricted

    you can get our IPs from https://quic.cloud/ips

    Best regards,

    Thread Starter raffaellabec

    (@raffaellabec)

    Hey @qtwrk!

    Just in order to finish this story (in case this also worth for other users with similar issues), we just use the option in our theme, right here: https://prnt.sc/zfb4db

    All the best and thanks once again,
    Raffaella

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    well , if it’s from the theme , then I can only suggest you to contact theme author and kindly ask the following question:

    How can I force login to everybody else except when the request is from certain IPs

    you can also pass them this link below , which we have an API to check if it’s from QUIC Cloud servers.

    https://docs.litespeedtech.com/lscache/lscwp/api/#verify-if-from-quiccloud-cdn

    Best regards,

    Thread Starter raffaellabec

    (@raffaellabec)

    Hey @qtwrk! We will definitely do! ??

    Thanks once again and have a good night!
    Raffaella

    Plugin Support qtwrk

    (@qtwrk)

    good night and have a nice weekend : )

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Communication failure with QUIC.cloud server: Unknown error: unknown’ is closed to new replies.