Comments Submit Show ‘Data Not Sent’.

  • Resolved Puntoman

    (@puntoman)


    7 years, 11 months ago

    Hi, I’m using the Jetpack comments in my website Silly Old Sod and even if I use the normal WordPress comments I and anyone who tries to comment get an error message saying ‘Data Not Sent’ or similar. I’ve cleaned my browsers and even re-installed Chrome, so I know it’s not the browser. Everyone who comments gets the same ‘Data Not Sent’ so I think it’s a hosting/server issue. Is there anyone had this same problem and been able to solve it? If anyone can shed any light on it, I’d be most greatful. On refreshing the page everything is fine and the comments are there. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    A few things seem to get in the way here:

    1. Jetpack uses your site’s XML-RPC file to communicate with WordPress.com. Unfortunately I cannot access that file on your site at the moment:
      https://sillyoldsod.com/xmlrpc.php

      That means that features like Jetpack’s Comment form won’t work properly.

      If you use a security plugin to block access to the file, you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

      If you do not use such plugin, you’ll want to contact your hosting provider and ask them if they currently block access to your site’s XML-RPC file.

    2. Since the problem remains when deactivating the Jetpack plugin, it means the problem is either caused by your server settings or by another plugin. I would recommend that you deactivate all other plugins on your site, one at a time, starting with plugins that may restrict access to your site or protect it against spammers. If the problem doesn’t appear to be caused by one of your plugins, you can contact your hosting provider for help.

    I hope this helps.

    Thread Starter Puntoman

    (@puntoman)

    Thank you for your reply. It seems the xml-rpc file was disabled by the host. They quote security issues. I’ll try the plugin route and disabling them. Thanks again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Comments Submit Show ‘Data Not Sent’.’ is closed to new replies.

Tags