• Hello, I am having trouble with comments on my site. If someone types a comment it will refresh the page but the comment will not be there. Also ALL comments on previous posts have disappeared. Have tried with jetpack and comment luv plugins. Recently upgrade WP to 3.9 but I think the problem started a while after.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder and wp-config.php & root .htaccess files – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    Thread Starter Naomi Lavelle

    (@naomi-lavelle)

    Thanks, I have tried the deactivation/reactivation of plugins with no success. Next step was to switch to default theme or reload a backup, but as the site is very customised and the backup will loose we a lot of recent blogs I was hoping for another solution.

    I might try your other suggestions first (although at this stage I’m assuming it probably is a theme issue)

    Thanks for your help

    Your site’s content is stored in your database – not in any theme files. Your theme’s settings should be saved in your database and should be retained for future use.

    Thread Starter Naomi Lavelle

    (@naomi-lavelle)

    OK, thanks, any time I changed before I just recustomised when I changed back :/

Viewing 4 replies - 1 through 4 (of 4 total)
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