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Have you tried:

– deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

– switching to the default theme to rule out any theme-specific problems.

– resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

Thanks.

– I deactivated and deleted the latest plugin I’d installed (SEO by Yoast). It’s been a while since I’d installed anything else, so thought that one might be the cause (it was causing other issues).

– I’ve posted this on our theme’s forum too, so maybe someone there has a fix!

– I’ll keep this in mind too.

Many thanks!