Comments are no more displayed after Customizr Pro update?!

  • Jens

    (@jroggemann)


    2 months, 2 weeks ago

    Hello Nicolas,

    we’re running WordPress WordPress?6.7.1 (… verwendet das Theme?Customizr Pro.)
    with Customizr ProVersion: 2.4.27
    on our website “https://www.wohnungslosentreffen.org“.

    Since today (or may be a few days?) I’am generally missing the content of comments under our posts.

    Example:
    https://wohnungslosentreffen.org/2024/12/erinnerungen-an-roderich-pohl/

    I’m informed under the post about 1 comment, but the content of the comment is missing!
    (similiar with comments under other posts.)

    If I’m inspecting the source of this website, I can find the content of the missing comment:

    <div id="comments" class="tab-content">
          <div id="commentlist-container" class="tab-pane comments active" role="tabpanel">
          <ul class="comment-list">
            <li class="comment even thread-even depth-1" id="comment-1034">
      <div id="div-comment-1034" class="comment-section clearfix">
        <div class="col-avatar">
          <figure class="comment-avatar">
            <img alt="" src="https://secure.gravatar.com/avatar/b0373ca1eff566470462e28451dadd3d?s=80&amp;d=mm&amp;r=g" srcset="https://secure.gravatar.com/avatar/b0373ca1eff566470462e28451dadd3d?s=160&amp;d=mm&amp;r=g 2x" class="avatar avatar-80 photo" height="80" width="80" loading="lazy" decoding="async">      </figure>
        </div>
        <div class="comment-body" role="complementary">
          <header class="comment-meta">
            <div clas="comment-meta-top">
              <div class="comment-author vcard">
                Werena Rosenke                      </div>
              <time class="comment-date comment-metadata" datetime="14:26">
                <span>6. Dezember, 2024,</span>
                <a class="comment-time comment-link" >14:26</a>
              </time>
            </div>
            <a class="comment-edit-link btn btn-edit" title="Bearbeiten"  target="" rel="nofollow" style=""><i class="icn-edit"></i>Kommentar bearbeiten</a>      </header>
          <div class="comment-content tc-content-inner"><p>Roderich Pohl war eine unerschrockene und unüberh?rbare Stimme der Menschen, die Wohnungslosigkeit und Wohnungsnot am eigenen Leib erfahren haben. Das war so wichtig! Er wird fehlen! Seiner Familie, seinen Freund:innen und Wegbegleiter:innen m?chte ich mein herzliches Beileid aussprechen. Werena Rosenke, ehemalige Gesch?ftsführerin BAG Wohnungslosenhilfe, Berlin</p>
    </div>

    … but i can see that some customizr-classes are suppressing their content by this CSS-code:

    <!--
    https://wohnungslosentreffen.org/wp-content/themes/customizr-pro/assets/front/css/style.min.css?ver=2.4.27
    "style.min.css?ver=2.4.27:1"
    -->

    .czr-collapse, .czr-open-on-click .vertical-nav .czr-dropdown-menu, .tab-content>.tab-pane, html.no-js [id*=czr-slider-loader-wrapper], template {
        display: none;
    }

    That looks for me as a problem which isn’t fixable for me!

    So your Help will be appreciated!

    Kind Regards,
    Jens Roggemann
    from Diepholz / Freistatt, Germany

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Jens

    (@jroggemann)

    Hello again,

    in the meantime …

    Temporarily I could fix the above described problem by this:

    !!! WARNING: PLEASE BE AWARE — IF YOU WANT TO TRY THIS “HACK” — !!!
    !!! THAT YOU ARE DOING THIS ON YOUR OWN RISK !!!

    • making a backup of the file
      …/wp-content/themes/customizr-pro/assets/front/css/style.min.css
    • then modifying “style.min.css” like this:
      — search for: “.tab-content>.tab-pane”
      (you should find ONE occurence)
      — replace “.tab-content>.tab-pane” by “.tab-content>.tab-pane#”
      — save the changed CSS-file.

    All posts of our website now looks ok, a list of comments are displayed — if they are existing.

    And we’re not observing problems when viewing posts without any comments:
    The whole list (of non existing comments) is missing then as expected.

    —

    We hope, that the underlying problem will be fixed in the next update
    of the theme “Customizr Pro” ?!

    Kind Regards,
    Jens Roggemann
    from Diepholz / Freistatt, Germany

    • This reply was modified 2 months, 2 weeks ago by Jens. Reason: typos
    • This reply was modified 2 months, 2 weeks ago by Jens. Reason: extra hint: "(you should find ONE occurence)"

    Hi Jens,

    I have the same problem.

    Example: https://3dwithus.com/3d-printing-competitions#czr-comments

    I tried your fix, and it worked well for desktop browsers. However, on mobile browsers, the entire menu is now always open, which means we have to scroll through the menu to get to the content. Thanks for your effort anyway.

    I hope Customizr will provide a fix soon. I submitted a ticket, but I haven’t received a response yet.

    Regards, Max

Viewing 2 replies - 1 through 2 (of 2 total)
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