• Hi.
    The plugin works great with the regular wordpress posts, but it doesn’t send any notification while I reply to customers who asked about the products. (I use woocommerce)
    It would be nice if you had the option to send email notification after repling to the customers. (making the plugin compatible with woocommerce comments)
    is there any way to do this?

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  • Plugin Author Arno Welzel

    (@awelzel)

    The way how Comment Reply Email Notification works is to add hooks to the WordPress comment handling – so whenever a comment is saved, the hook of the plugin gets called to check if the author of the comment subscribed to get notified about responses via e-mail.

    If that does not work with WooCommerce than WooCommerce seems not to use normal WordPress comments but its own code to handle product questions – which makes sense since products are not blog posts or pages but a custom content type.

    So far I don’t have any experience with customer questions and response in WooCommerce. The only WooCommerce setups I have ever done myself did not have this feature. So making my plugin compatible with it means I have to set up WooCommerce myself first and check how that works – and this may take a couple of hours. Time which I can not afford at the moment – sorry. But I’ll noted this as issue and maybe that will be implemented in future updates:

    https://github.com/arnowelzel/worpdress-comment-reply-email-notification/issues/43

    As always – pull requests for that extension are always welcome. The plugin is open source and anyone with PHP knowledge can participate!

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