• I used to get email notifications when someone would comment on my one of my posts. I no longer receive emails when someone comments. The notifications just stopped a while back. I had no idea why. What would cause that to happen?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter pasqualerose

    (@pasqualerose)

    I believe the e-mails aren’t even being sent because the sent emails used to appear in the sent box of another email address I have connected with the site. The emails no longer show up in that sent box. So do I need to contact the site host to get this fixed?

    Thanks!

    Moderator James Huff

    (@macmanx)

    Please follow the steps I provided earlier to get this fixed.

    Thread Starter pasqualerose

    (@pasqualerose)

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Comment notifications not working’ is closed to new replies.