Comment Notification Email

  • For the last week we have not been receiving emails when we have a new comment on our blog. So I deactivated all of our plugins, tested a comment and it still didn’t work. Any insight on which direction to go now?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @jennjoanne,

    In order to investigate could you please respond to the following questions:

    1. What has changed since last week ?
    2. Have you done any update?
    3. Have you confirmed your “spam” folder doesn’t have the email
    4. Have you made sure your inbox has not run out of space?
    5. Where are you hosted?
    6. Have you contacted the hosting provider and asked them to see if there is any error in the log files on the server?

    Thread Starter jennjoanne

    (@jennjoanne)

    I haven’t updated anything since – 9/12 – Updated Optin Forms. I keep a log of what plugins I update and that was the last one. I’ve been scouring the forums and keep seeing people comment about problems with WP-SpamShield. So I just went in and deactivated it and NOW IT’S WORKING! Ironically I tried deactivating that same plugin a few hours ago AND I also deactivated it before that when I deactivated all of my plugins. Go figure.

    But thank YOU for your reponse!

    I have another question, but if you don’t know the answer then no worries – Will Akismet, which I have, do the same thing that WP-SpamShield did?

    Hi jennjoanne,

    I’m the developer of WP-SpamShield, and I’ll be happy to help. You mentioned seeing some forum threads where users had issues, but it’s actually pretty rare for users to have an issue like that. We do a ton of testing to make sure we can minimize issues. If you look at the forum threads, 100% of those issues are resolved.

    If something happens like the issue you mentioned, it’s likely a conflict. We can help you fix it though. All you need to do is submit a support request, and we’ll be happy to help you get things squared away. We have some handy resources available for users to check when they have issues, such as the Troubleshooting Guide and FAQs. Let us know if we can help.

    – Scott

Viewing 3 replies - 1 through 3 (of 3 total)
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