Comment not send “Please accept our privacy policy”

  • Resolved Etienne

    (@epipo)


    4 years, 7 months ago

    Hi,

    I have an issue with wpDiscuz: the comment form doesn’t get submitted and an error message “please accept our privacy policy” shows up.

    The problem is that I don’t have an input for the privacy policy. I’ve digged a bit deeper and it looks like the problem comes from the them used on this website: The7 (the message displayed is defined in the7 and when I switch to Twenty Twenty everything works fine).

    I made sure the display WPDIscuz on homepage is checked and I’ve tried both WordPress and wpDiscuz AJAX, nothing change.

    You can view the issue on this page: https://lp.studiodpe.dev/zoom-sur/activite_confine/codez-pour-faire-la-difference-gestesbarrieres/.

    Could you help?

    Thanks a lot,
    Regards,
    Etienne

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    Hi @epipo,

    There is some other plugin that caused the issue. To find a problem maker, please deactivate the plugins one by one and check after each deactivation to find a problem maker.

    Please don’t forget to press Ctrl+F5 (twice) on the frontend each time before checking to reload updated JS/CSS files.

    Thread Starter Etienne

    (@epipo)

    Hi,

    Thanks for your answer. Well as mentionned it appears that the problem comes from the theme the7 (I’ve disbaled all plugins and it’s still not working but if I switch theme it does work).

    As it’s a pretty popular theme I was wondering if you encountered this problem before?

    Thanks for your help.

    Thread Starter Etienne

    (@epipo)

    My bad, problem is solved I found the culprit piece of code in the clients functions.php file. It has nothing to do with the7…

    Thanks for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
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