Comment moderation message not appearing

  • Hi there. I’ve not really done anything with my blog in a while apart from keep it and all the various plugins up to date, but I just noticed something.

    When a user makes a comment on a post (the most recent post is the only one with comments still open) they do not see the usual “your comment is held for moderation” message along with the preview of their comment. Usually after a new user makes a comment they would see their comment with that message, but now it’s gone.

    I haven’t changed any of the code, but this is a pretty old theme now so I wonder if the wordpress update broke it?

    Some details.
    I have disabled all plugins (3) that have anything to do with comments, but this made no difference. I used Quicktags for comments plugin, and subscribe to comment reloaded, as well as comment timeout.

    Everything seems ok in the settings so I am confused.

    Any ideas or suggestions I can try?

    Check the site at https://www.beforeiforget.co.uk

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  • Moderator t-p

    (@t-p)

    Have you tried:
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides. If applicable, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – To rule out any theme-specific issue, try switching to the unedited default, core-bundled Theme (such as Twenty Twelve or Twenty Thirteen) for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!

Viewing 1 replies (of 1 total)
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