comment cause 403 Forbidden error

Hi,

I found out by performing deactivate all plugins and activate one-by-one that your plugin is causing a “403 Forbidden Access to this resource on the server is denied!” error when I try to submit a comment on my website.

What happens if you deactivate all of your plugins and only have our plugin AIOWPS active. Do you still get the same error message?

Thank you

Hi,

I’ve just deactivated all plugins except All In One and the error persisted.
And for confirmation I deactivated only your plug in and the comment was submited sucessfully, no 403 error.

Hope you can help
Thanks again!
Gracinda

Hi, try the following.

Activate AIOWPS plugin and make sure all Firewall rules are disabled. Then carry out a test. If your issue is resolved, then you know that one of the firewall rules is conflicting in your site. If this is the case, start activating one by one the firewall rules and at the same time carryout a test until you come across the culprit feature.

Let me know how you go.

Thank you

Hi!

Following your instructions I finally found out it was “Proxy Comment Posting” rule that caused the 403 error.
What should I do to be able to activate this rule again without causing an error?

Thank you so much for your help!
Gracinda

Hi, that is good news. We now know what is causing your issue. Lets try something different. This time, while our plugin is active and Forbid Proxy Comment Posting is also activated, test one of WordPress default themes like Twenty Nineteen?

Let me know what happens.

Thank you

Hi!
Following your instructions I’ve test with Twenty Nineteen theme and the problem persisted.
Please let me know your thoughts.
Thanks again!
Gracinda

Hi, do you run any type of caching system in your site or your server? For example: Are you using Cloudflare or something similar?

Thank you

Hi,
I’m using Cloudflare and W3 Total Cache and recently Hummingbird too.
And I’ve just tried deactivate the Hummingbird whith Poxy Comment Posting ticked and the 403 error persisted.

Thank you

• This reply was modified 5 years, 2 months ago by gracinda.
• This reply was modified 5 years, 2 months ago by gracinda.

For testing purposes can you disable the cache plugin then carry out a test. Let me know what happens.

Thank you

Hi

With W3 Total Cache and Hummingbird deactivated and Proxy Comment Posting activated the error persisted.

Thank you!

Hi, there is one more action to take. Go to Tools -> Site Health -> Status in your admin panel. Let me know what it says.

Thank you

Hi!

This is what I have:

Site Health Status

The site health check shows critical information about your WordPress configuration and items that require your attention.
1 critical issue
PHP is the programming language used to build and maintain WordPress. Newer versions of PHP are faster and more secure, so staying up to date will help your site’s overall performance and security. The minimum recommended version of PHP is 7.3.
Learn more about updating PHP (opens in a new tab)

1 recommended improvement
PHP modules perform most of the tasks on the server that make your site run. Any changes to these must be made by your server administrator.
The WordPress Hosting Team maintains a list of those modules, both recommended and required, in the team handbook (opens in a new tab).
Warning The optional module, imagick, is not installed, or has been disabled.

Thanks!
Gracinda

Hi, what PHP and MySQL version is running in your server?

Thank you

Hi

PHP is running 7.0.33
MySQL 5.6

Thanks

Your PHP version is no longer supported. Please check the following documentation.

https://www.php.net/supported-versions.php

You should ask your host to update your PHP version as soon as possible.

Whether this fixes your issue or not it is still important to carry out.

Thank you