Comfirmation Message Not Sent

Hey @laralorvan – Thanks for reaching out!

When you get a chance, can you please share a screenshot of the notification settings (form builder > Settings > Notifications) so I can take a closer look? In the meantime, I’d also suggest you to please take a look at the troubleshooting guide and let me know if that helps.

Kindly,

Prashant, thank you very much for replying.

Here is a screenshot of the Notification settings for one of my forms (I have blanked out the From Name and Email; they are the names of my website and admin email address respectively):

Regards,

Lar

Hey @laralorvan?– Thanks for following up on this ticket!

I seems that you might have missed sharing the screenshot. When you get a chance, can you please check and share the screenshot?

Kindly,

Prashant, thanks for being so patient.

I inserted the screenshot as an image, but that didn’t seem to work (obvs!).

I have now added it as a link, below:

https://littleacorns.online/wp-content/uploads/2023/11/WPForms_Notification_Final.jpg

If this doesn’t work, I imagine it’s because my site is currently in development (behind password access via the My Private Site plugin)?

Regards,

Lar

Hey @laralorvan – Thanks for sharing the screenshot, and the notification settings looks fine.

When you get a chance, can you please check the debug events under WP Mail SMTP > Tools, and see if there’s any error message showing?

Kindly,

Prashant, there are four ‘events’ listed under my WP Mail SMTP > Tools > Debug Events tab; all have the Type:

Error

and the content:

Mailer: SendLayer 13: Invalid SenderAPIKey

Regards,

Lar

Hi @laralorvan,

I’m Ralden, jumping in here for Prashant.

If the alert when you submit a form is “Mailer: SendLayer 13: Invalid SenderAPIKey”, this means that the SendLayer API is incorrect. In case it helps, you can review your settings by following this WP Mail SMTP guide on how to configure the plugin with the SendLayer mailer.

I hope this helps!

Hi @laralorvan,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Apologies, I’ve been away for a while, so haven’t responded to your email.

I’m still having trouble regarding my notification email – which I copy to the client ({field_id=”1″} as well as myself.

Thus far, I have attempted to send it to three test email addresses without success; I’m guessing it is marked as spam.

(I receive the notification in my admin account, however.)

Working through this guide:

https://wpmailsmtp.com/wordpress-emails-going-to-spam/#:~:text=Sometimes%20WordPress%20emails%20go%20to,to%20authenticate%20your%20WordPress%20emails.

I fell at the first hurdle; that is – using the MXToolbox blacklists checker, I found that my URL was on a blacklist.

I contacted my host (Hostgator), and asked them to move me to a different server, as the above guide suggests.

Instead, they claimed that the problem may be due to the local ISP marking my IP as blacklisted, and recommended I use a dynamic IP or a VPN for sending emails.

Reading up on this, I discovered that these suggestions may make my connection unstable.

I’m completely stumped. So far I haven’t sent a single email off-road, so to speak, only to my own test accounts.

Is there a nuclear option: wherein I might revert to zero?

Regards,

Lar

Hi @laralorvan,

Thanks for all the information!

When you get a chance, could you please share:

• The details on WPForms ? Tools  ? System Info;
• A screenshot from the WP Mail SMTP settings. The sensible details, like the API Key, should not be visible.

With these details, I will be able to provide further assistance.

Thanks!

Hi Ralden!

Thank you very much for replying.

Here are the details requested (I don’t believe there’s any sensitive data listed…?):

Begin System Info

-- WPForms Info

Lite: Apr 24, 2023 at 10:15am (GMT)
Lite Connect: Backup is enabled since Jun 14, 2023 at 9:06am (GMT)

-- Site Info

Site URL: https://littleacorns.online
Home URL: https://littleacorns.online
Multisite: No

-- WordPress Configuration

Version: 6.4.2
Language: en_US
User Language: en_US
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Active Theme: Astra Child 1.0.0
Show On Front: page
Page On Front: Coming Soon (#893)
Page For Posts: Unset
ABSPATH: /home2/littlrns/littleacorns.online/
Table Prefix: Length: 7 Status: Acceptable
WP_DEBUG: Disabled
WPFORMS_DEBUG: Not set
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed
Revisions: Enabled

-- WordPress Uploads/Constants

WP_CONTENT_DIR: /home2/littlrns/littleacorns.online/wp-content
WP_CONTENT_URL: https://littleacorns.online/wp-content
UPLOADS: Not set
wp_uploads_dir() path: /home2/littlrns/littleacorns.online/wp-content/uploads/2023/12
wp_uploads_dir() url: https://littleacorns.online/wp-content/uploads/2023/12
wp_uploads_dir() basedir: /home2/littlrns/littleacorns.online/wp-content/uploads
wp_uploads_dir() baseurl: https://littleacorns.online/wp-content/uploads

-- Must-Use Plugins

Endurance Page Cache: 2.2

-- WordPress Active Plugins

Add From Server: 3.4.5
Akismet Anti-spam: Spam Protection: 5.3
All-in-One WP Migration: 7.79
Astra Customizer Reset: 1.0.6
BasePress: 2.15.24
Child Theme Configurator: 2.6.3
Code Snippets: 3.6.2
Conditional Menus: 1.2.3
Elementor: 3.18.3
Embed Plus YouTube WordPress Plugin: 14.2
Essential Addons for Elementor: 5.9.2
Essential Blocks: 4.4.3
File Upload Types: 1.3.0
Font Awesome: 4.4.0
Mammoth .docx converter: 1.20.0
My Private Site: 3.0.14
myStickymenu: 2.6.6
OptinMonster: 2.15.1
Simple Custom CSS and JS: 3.45
Smart Slider 3: 3.5.1.21
Spectra: 2.10.5
Starter Templates: 3.5.5
Styler for WPForms: 2.0.5
Uncanny Automator: 5.4
Use Any Font: 6.3.04
WPForms Lite: 1.8.5.3
WP Mail SMTP: 3.11.0
WP Rollback: 1.7.3

-- WordPress Inactive Plugins

All in One SEO: 4.5.3.1
Google Analytics for WordPress by MonsterInsights: 8.23.0 (needs update - 8.23.1)
UserFeedback Lite: 1.0.12 (needs update - 1.0.13)

-- Webserver Configuration

PHP Version: 7.4.33
MySQL Version: 5.6.41
Webserver Info: Apache

-- PHP Configuration

Memory Limit: 512M
Upload Max Size: 512M
Post Max Size: 516M
Upload Max Filesize: 512M
Time Limit: 60
Max Input Vars: 1000
Display Errors: N/A

-- PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

-- Session Configuration

Session: Disabled End System Info

Regards,

Lar

Hi @laralorvan,

When possible, please a screenshot from the WP Mail SMTP settings. Please kindly note that the sensible details, like the API Key, should not be visible.

With this information and the details from System Info, I will be able to provide further assistance.

Thanks!

Ralden,

Happy New Year!

Apologies for not adding the WP Mail SMTP settings.

Here they are (I hope!):

Regards,

Lar

Hi @laralorvan,

Happy new year! And thanks for the screenshots!

When you get a chance, could you please toggle ON the Force From Email? Here’s a screenshot of this option.

If the issue continues, please go to WP Mail SMTP ? Tools ? Debug Events (screenshot), and check if there are events with more details about the issue.

I hope this helps!

Happy New Year, Ralden!

Thanks for replying so speedily.

I set the Force From Email toggle to ON, and sent another email via my website. The event log shows the following:

‘Event #13 Debug An email request was sent.’

As before, I received a notification email, as administrator, but the user didn’t, even as spam – though they were listed in the ‘Send To Email Address’ field, as {field_id=”1″}.

Do you think this may be a Hostgator issue?

Regards,

Lar