Columns missing in popup

  • Resolved tweb99

    (@tweb99)


    4 years ago

    Hi,

    I tried to create my first popup with “Popups for Divi”. The popup was intended to have three columns of text. Seeing the multiple samples, this should be possible. Or am I missing something?

    I created a blank page with Divi.
    Added a one column section with text only on top.
    Added a second section with three columns below.
    Set the “This is a popup” button.
    Added a text module for each column.
    Added a button to the first section to open the popup.

    In Preview, the popup opens, but instead of showing the three columns of text, the text-elements are shown below each other.

    If I uncheck the “This is a popup” and preview the page, the section displays the three columns correctly.

    My browser is Firefox.

    Any idea where I’m going wrong?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @tweb99,

    Apologize for the inconvenience and for a delayed response!

    I will be needing some more information to debug the issue. Can you please provide the following information:

    1) What is the URL of the website?
    2) Where do I need to click to trigger the popup?
    3) Can you share the screen capture of the section display?

    Please do get back to me, in-case of any query.

    Regards,
    Syed

    Thread Starter tweb99

    (@tweb99)

    Syed,

    Thanks for getting back to me. The site is not published yet. I’ll get back to you when it is up. At least I know I’m not trying to do something that wasn’t supposed to work ??

    T.

    Thread Starter tweb99

    (@tweb99)

    All,

    I figured it out. I had installed Divi Builder instead of Divi Theme. When I changed the theme to Divi the popup works correctly.

    rookie mistake ??

    T.

    Hello @tweb99 ??

    Glad, it has solved the problem!

    Please do get back to me, in-case you have any further query.

    Regards,
    Syed

Viewing 4 replies - 1 through 4 (of 4 total)
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