• Resolved mihaifrasineanu

    (@mihaifrasineanu)


    Hi guys, I purchased the paid version of variation swatches, and after iinstalling, I discovered two issues with it.

    Although our website developer wrote multiple times to Themehigh support, we did not receive a solution even after more than a month!

    The support response is also very slow; after writing a message to support, we had to wait for more than 2 weeks until somebody finally responded, and when it did, it said it could not replicate the issue and required more clarification. However, the issue is very clear, but after we provided further clarification, the waiting circle started again. Until now, we have not received a response or a solution to the identified plugin issues.

    1. The first issue is that the Variation Swatches do not stay aligned with the attribute name when none of the swatches is selected, and it sits aligned if one of them is selected. This is visible for swatches appearance: swatch dropdown, slider, horizontal scroller, vertical scroller. When not selected, the variation swatches sit higher than the attribute name and are not centred.
    2. The second issue is when we have many swatches, and we want to show only the ones that are available for a particular variation and hide the rest in the slider. The problem appears that the space where the swatches were listed in the slider remains empty, and you must slide through space until you reach other swatches. Basically, the slider should rearrange the available swatches eliminating the empty spaces where the swatches which are not available were positioned.

    We have Woodmart theme installed.

    The page I need help with: [log in to see the link]

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  • Plugin Author ThemeHigh

    (@themehigh)

    We deeply regret any inconvenience you may have experienced and sincerely apologize for it.

    On checking, we can see that we have already provided you with an update on the ticket you raised. However, it seems that you might not have received that update due to some reasons. We have recently initiated a follow-up on the ticket from our end. Could you kindly check the ticket from your end?

    Further, as per the WordPress forum policy, we can’t answer premium related questions on this forum.

    We hope you understand.

Viewing 1 replies (of 1 total)
  • The topic ‘Colour Swatches does not stay allingned with the attribute name’ is closed to new replies.