Color customization not working

  • Resolved iwpmeister

    (@iwpmeister)


    1 year, 10 months ago

    I tried to change the colors of the banner on two different domains. Everything else changes with save, except the color settings.

    I’m on version 6.4.5

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @iwpmeister,

    Without being able to see the website itself, it might be related to the permissions of the /uploads/ directory; where the CSS file is stored. If it isn’t reachable, the plugin will fallback to the default banner CSS. (https://complianz.io/folder-permissions/)

    If you provide a link to your website, we can check the current behavior as well.

    Kind regards, Jarno

    Thread Starter iwpmeister

    (@iwpmeister)

    Thanks for your fast reply. Here are the links to the two sites.

    And the banner preview is not displayed in the backend either.

    Cheers,
    Ivan

    • This reply was modified 1 year, 10 months ago by iwpmeister.
    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @iwpmeister,

    The banner CSS file seems reachable, do you see the ‘color pickers’ appear on the Complianz > Cookie Banner > Edit page, or are there just textfields appearing here?

    Thread Starter iwpmeister

    (@iwpmeister)

    Just text fields.

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @iwpmeister,

    You might have another plugin that enqueues scripts on Complianz admin pages, breaking the color pickers as a result; or a browser extension that might cause this to occur.

    I would recommend narrowing down the cause of the issue further, and starting by visiting the Cookie Banner settings page in an Incognito/Private Browsing window in your browser (to avoid any browser extensions, such as ad-blockers from affecting the behavior).

    If that doesn’t help yet, disable plugins to see after which one it starts working again. When it resumes working after disabling a certain plugin, you’ll know that it was related.

    Kind regards, Jarno

    Thread Starter iwpmeister

    (@iwpmeister)

    Thank you very much. It was the Ghostery Extension for Chrome.

    Kind regards,
    Ivan

    • This reply was modified 1 year, 10 months ago by iwpmeister.
Viewing 6 replies - 1 through 6 (of 6 total)
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