Color attribute not showing on Cart / Checkout pages

  • Resolved nikhlede

    (@nikhlede)


    2 years, 2 months ago

    As the title suggests, whenever I add a product to the cart, regardles of which product it is, the (chosen) color isn’t listed in the order summary / order details.

    It’s strange, because I’m using a lot of custom product attributes (given I’ve got multiple different types of products with varying attributes) – and literally all of them, except for “Color” work and show up everywhere correctly.

    Incase it helps – the WooCommerce emails sent out to the admin and customer both acknowledge the chosen color and show it.

    I’m using Divi to build the website, but I’ve already gone ahead and tested it on a default theme (2021 theme) and the issue persists.

    Please let me know if there’s something I’m missing.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @nikhlede,

    If you disable the variation swatches plugin the variation color data appear on the cart/checkout pages correctly?

    Looking forward to hearing from you.

    Thread Starter nikhlede

    (@nikhlede)

    Hi Sravan,

    I’ve tried it and they actually don’t appear eitherway.

    Plugin Support Aamir

    (@aamiribsf)

    Hello @nikhlede,

    Thanks for informing us.

    As you have the same issue without the variation swatches plugin enabled then there must be some other plugin causing the issue.

    Here’s what we can do to make sure:

    You can deactivate all the plugins temporarily except WooCommerce and see if that solves the error. If it does then activate plugins one by one to see which plugin is causing the problem.

    Learn more about troubleshooting in WordPress: How to Troubleshoot a Conflict with the Plugin & Theme?

    Hope this helps.

    Let me know how it goes.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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