Collecting points does not work

  • Resolved zpos

    (@zpos)


    1 year, 4 months ago

    Hi everyone,

    I want my clients to get 1€ discount for 15€ spent on my website.

    So i set 15 points earned for 15€ but i have a problem with the earning of points.

    When i buy exactly 15€ of product I do not earn my 15 points… Even when i set up 14€ for 15 points and buy for 15€ I still do not get my points.

    I had to set up 12€ for 15 points but it is not what i want.

    I would like to have 15 points for 15€ spent and 1€ discount for the 15 points earned.

    Can you help me fix this?

    Thank you so much!

    Emre

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hi,
    I guess the amount for points is computed excluding taxes.

    Can you look at MyRewards → Settings → Other settings page.
    Ensure the Includes taxes option is toggled on and save changes.

    Best regards

    Thread Starter zpos

    (@zpos)

    Hi,

    Indeed, I toggled on taxes and it worked. Thank you so much!

    Emre

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Great, I’ll close this issue then.

Viewing 3 replies - 1 through 3 (of 3 total)
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