Collect Shipping Address for Stripe Payments

  • Resolved intowernet

    (@intowernet)


    8 months ago

    I am testing this program and have had great results but we use Stripe instead of Paypal. Your documentation here (How Shipping Address is Collect) states that the plugin utilizes PayPal or Stripe’s shipping address collection during checkout. However in testing ,Stripe does not display a section for the customer to include their shipping address and in most cases I would think this is a must.

    Is there something I need to add in settings or in our Stripe account to get this presented to the customer?

    Thank you for creating such a great and easy plugin.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Thank you for reaching out to us. Do you have the following feature Collect Address on Stripe Checkout Page enabled in the plugins settings? This is located in Simple Cart -> Settings -> Stripe Settings.

    Kind regards.

    Thread Starter intowernet

    (@intowernet)

    mbrsolution,

    Yes, I should have mentioned that in the original post.

    Also the the Cart Orders shows a section for the customers phone number but again Stripe does not show this options. However more importantly is the shipping address. I would think anyone wnating to sell something from their website will need the shipping address.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Stripe does not display a section for the customer to include their shipping address and in most cases I would think this is a must.

    I just completed a purchase in test mode in my dev site and when I went to pay it displayed the billing address. I am wondering if there is a conflict in your site. Please carry out the following troubleshooting steps.

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    Also did you follow the instructions below to setup Stripe payment gateway?

    https://www.tipsandtricks-hq.com/ecommerce/simple-shopping-cart-enabling-stripe-checkout

    Kind regards.

    Thread Starter intowernet

    (@intowernet)

    mbrsolution,

    I really appreciate your response however I think we have a communication problem here. I did switch to a WordPress theme for testing, that did not fix the issue. You are confusing the Billing Address with the Shipping Address. The Stripe form does ask for the billing address but in many instances the shipping address and the billing address are different. The link I provided in a previous post shows your documentation on adding the ability to ask for the shipping address.

    Thank you again for your response. It shows that you rally do care about your plugins and your customers.

    Plugin Author mra13

    (@mra13)

    Hi, I will investigate this and get back to you.

    Plugin Author mra13

    (@mra13)

    Hi, We have released an update that will handle this better for Stripe checkout. Please try it out when you can.

    Thread Starter intowernet

    (@intowernet)

    I have tested it and it works great! Your company has unbelievable support. I started testing your program about a year ago and documented all my test. I was pulled away for a while but am back and I can see you have made many great improvements. Much of that involves the use of Stripe.

    Thank you again for addressing this so quickly.

    Plugin Author mra13

    (@mra13)

    Glad to hear that. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
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