Code string visible by clients

Hey dev!
Do you still offer support for the free version?
Best wishes,
Paul

Yes, we do. Sorry for the late reply.

Regarding the first issue, I don’t know what’s the cause of it, probably some conflict with the theme. We need to look at the page, if possible.

Regarding your second question, if you leave the ID field empty, no Facebook related code will be added. There’s also an option to turn this OFF even if the ID is present. You can find it if you click on the “Facebook Pixel” link from our right-side menu.

Regarding second question: oh wow I hadn’t seen that right side menu, well noted.
Regarding the first one: I just contacted you through your website’s form, feel free to let me know if you haven’t received anything
Best,
Paul

Hi!

I am having the exact same issue described by maps1990.

It looks like this: Error screenshot

The website is https://www.genuinetastes.com/shop/

Should I also send a support email via your website or is this the appropriate avenue to try and get this resolved?

I have disabled the plugin for now of course, so if you visit the site now you wont see the error.

• This reply was modified 4 years, 6 months ago by NextLevelBros.

@nextlevelbros this is a theme related problem, please contact the theme’s support.

@nextlevelbros : I think we are using the same Theme, Woodmart. My support period expired, did you contact the about the issue?
I may have found code to remove completely the line, but it could be nice if the theme devs told how to force it to show “Add to cart” instead of fetching the data somewhere, with the added code.
Best,
Paul

• This reply was modified 4 years, 5 months ago by maps1990.

@maps1990 Hi Paul, as PixelYourSite has replied above, it’s an issue with the Theme that cannot be fixed by the plugin developer, the Theme developer needs to fix it/update the Theme. I did not get around to looking further into that since other things took my attention in the meantime.

• This reply was modified 4 years, 5 months ago by NextLevelBros.

@nextlevelbros I know this is Theme related, hence my question about contacting the Theme support (the reason I discuss it on the plugin support thread is to help other Woodmart users start using Pixelmysite too once you or me find a solution).

I found some code that seems to do the trick but I need to test it further before posting it.

@maps1990 Aha I get ya. Well good luck with it, would be cool if you can share it if you find a solution, I will do the same.

I’m sharing here a code that was recommended by the theme support to one of our clients. It is suppose to fix the tooltip issue with the Woodmart theme.

.woodmart-tltp span.woodmart-tooltip-label,
div.tooltip-inner {
display:none;
}
.woodmart-tltp span.woodmart-tooltip-label:before,
div.tooltip.top .tooltip-arrow {
display:none;
}
.woodmart-buttons>div a span.woodmart-tooltip-label:before {
display:none;
}

+1 for this, I had found the same code on a forum and it does remove the message.