Code quality issues cause critical errors on websites

  • It seems that commercial pressure has gotten the better of the Happy Elementor Addons Team as in the span of 5 weeks we had to intervene twice on numerous clients websites to disable or patch the Happy Elementor Addons plugin because of basic code errors. New and often buggy widgets seem to be pushed out to customers without much oversight or quality control causing websites to go down and display a critical error message. We are a paying customer and expect a quality product … we are considering to stop using the Happy Elementor Addons as it only leads to reputational damage and lost revenue for both our customers and ourselves.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @edgies,
    We are genuinely sorry for the inconvenience, and I can definitely see how frustrating the situation would be for an agency owner/manager. We can relate to your frustration!??

    We pride ourselves on our product (HappyAddons) and the high-quality standards we maintain and would like to make things right. Please rest assured, for the issue resolution, we try our best to solve issues within the shortest time. Hence, we made another patch/release right after getting reports from our fellow users (like you). Kindly update the core plugin to resolve the issue.??

    As a webmaster, I believe you would also agree that sometimes we can’t predict an incident before the release. Yet, our team always follows every standard, backward compatibility, QA & A/B testing before a release. Besides, we always try to provide optimized code and new innovations for our end-users that may require aggressive changes.

    We are sorry indeed this happened and look forward to speaking with you if you need further assistance.

    Sincerely,

    Thread Starter edgies

    (@edgies)

    Hi @aurangajeb,

    We acknowledge and appreciate the steps taken by the Happy Elementor Addons Team to resolve this issue quickly.

    However, aggressive changes to provide optimized code and innovations might lead to very unpleasant consequences for those of us who tread carefully and want to provide stable and dependable solutions for our customers.

    A solution might be to provide your clients with the option to deactivate new features and widgets by default when they are released. A stellar feature of Happy Elementor Addons is the analytics feature that informs users which widgets are in use and which can be safely deactivated.

    When a user has gone through the trouble of running the analytics feature and deactivating any unused widgets, it makes no sense to have new features and widgets turned on by default and potentially cause critical errors on websites when the plugin is updated.

    Best regards.

    • This reply was modified 2 years, 11 months ago by edgies.

    Hi @edgies

    Thanks for the acknowledgment & heads back!

    We are deeply concerned about the end user’s situation. We know countless Happy users are relying on us.

    A solution might be to provide your clients with the option to deactivate new features and widgets by default when they are released.

    When a user has gone through the trouble of running the analytics feature and deactivating any unused widgets, it makes no sense to have new features and widgets turned on by default and potentially cause critical errors on websites when the plugin is updated.

    We will surely make a backroom discussion about these points. Besides, if you’d like to share more brilliant brains ideas, kindly drop here. You are always welcome!??
    Greetings!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Code quality issues cause critical errors on websites’ is closed to new replies.