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Resolved absoluteict
(@absoluteict)

3 years, 2 months ago

Hi I have edited the email settings so its the correct colours etc.

When I go to reply to a support ticket, the user recieves my reply but also all the styling code. I have checked and the visual section on email setting is blank and all code in the text section please advise

Viewing 6 replies - 1 through 6 (of 6 total)

Jawad Ahmed
(@jahmedas)

3 years, 2 months ago

Hi @absoluteict

We have fixed the issue, please send us a message here, if you want to receive the beta version.

https://getawesomesupport.com/contact/

Regards

Thread Starter absoluteict
(@absoluteict)

3 years, 2 months ago

Hi Jawad

This is not fixed?

a2zcomputing
(@a2zcomputing)

3 years, 2 months ago

Hi All

Still not fixed Version 6.0.12 installed

Jawad Ahmed
(@jahmedas)

3 years, 2 months ago

Hi all,

We are sorry for the situation, we are working on it and it will be fixed in the next release.

Regards

lamontmusik
(@lamontmusik)

3 years, 1 month ago

Hello, how can I translate the text of the email templates in German with Awesome Support. If I edit and rewrite the text in the editor, then the complete text comes in an html language. As soon as I save the settings in the email template, everything is converted into html codes. Even if I want to add a logo, the texts of the email templates get messed up. Please help so that I can translate the text of the email templates into German. thank you

Germany version:
Hallo, wie kann ich bei Awesome Support den Text der E-Mail-Vorlagen in Deutsch übersetzen. Wenn ich den Text im Editor bearbeite und umschreibe, dann kommt der komplette Text in einer html Sprache. Sobald ich bei den Einstellungen in der Email-Vorlage auf speichern gehen, dann wird alles in html-codes umgewandelt. Auch wenn ich ein Logo hinzufügen m?chte kommen die Texte der Email-Vorlagen durcheinander. Bitte um Hilfe, damit ich den Text der Email-Vorlagen in Deutsch übersetzten kann. Danke

Jawad Ahmed
(@jahmedas)

2 years, 12 months ago

Hi @lamontmusik

My apology for the delay in reply. Awesome Support uses multiple methods for translation, please check below.
https://getawesomesupport.com/documentation/awesome-support/translations/
https://getawesomesupport.com/as-documentation-chapter/translations/
https://getawesomesupport.com/documentation/awesome-support/wpml-set-languages-awesome-support-pages/

Please let me know if you have any further questions.
Regards

Viewing 6 replies - 1 through 6 (of 6 total)

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