Code: 403, Message: Forbidden, Body // Office365

  • Resolved stefanico

    (@stefanico)


    3 months, 1 week ago

    Hello,

    We get some email not sent with the following error:

    Code: 403, Message: Forbidden, Body: {“error”:{“code”:”ErrorSendAsDenied”,”message”:”The user account which was used to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message.”}}

    only happens randomly by every second day tho, could you please let us know if anything we can do to prevent this error?

    Full Transcript:

    https://smtp.office365.com:443 Code: 403, Message: Forbidden, Body: {“error”:{“code”:”ErrorSendAsDenied”,”message”:”The user account which was used to submit this request does not have the right to send mail on behalf of the specified sending account., Cannot submit message.”}} –Raw message follows– PostmanMessage Object ( [logger:protected] => PostmanLogger Object ( [name:PostmanLogger:private] => PostmanMessage [logLevel:PostmanLogger:private] => 40000 [wpDebug:PostmanLogger:private] => 1 ) [from:PostmanMessage:private] => PostmanEmailAddress Object ( [name:PostmanEmailAddress:private] => Royal Copenhagen [email:PostmanEmailAddress:private] => [email protected] ) [replyTo:PostmanMessage:private] => [toRecipients:PostmanMessage:private] => Array ( [0] => PostmanEmailAddress Object ( [name:PostmanEmailAddress:private] => [email:PostmanEmailAddress:private] => [email protected] ) ) [ccRecipients:PostmanMessage:private] => Array ( ) [bccRecipients:PostmanMessage:private] => Array ( ) [subject:PostmanMessage:private] => You sent an Ice Cream Voucher [body:PostmanMessage:private] => <!DOCTYPE html> <html> <head><meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″></head> <body style=”background-color: #f7f7f7; padding: 0; text-align: center;” bgcolor=”#f7f7f7″> <blockquote> <p style=”text-align: center;” align=”center”>Hello and thank you for your order!</p> </blockquote> <p style=”text-align: center;” align=”center”>We have successfully sent your Gift Card to [email protected]</p> <p style=”text-align: center;” align=”center”>Cheers, The Royal Copenhagen Ice Cream Team</p> <p style=”text-align: center;” align=”center”></p> </body> </html> [bodyTextPart:PostmanMessage:private] => [bodyHtmlPart:PostmanMessage:private] => <!DOCTYPE html> <html> <head><meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″></head> <body style=”background-color: #f7f7f7; padding: 0; text-align: center;” bgcolor=”#f7f7f7″> <blockquote> <p style=”text-align: center;” align=”center”>Hello and thank you for your order!</p> </blockquote> <p style=”text-align: center;” align=”center”>We have successfully sent your Gift Card to [email protected]</p> <p style=”text-align: center;” align=”center”>Cheers, The Royal Copenhagen Ice Cream Team</p> <p style=”text-align: center;” align=”center”></p> </body> </html> [headers:PostmanMessage:private] => Array ( ) [attachments:PostmanMessage:private] => Array ( [0] => ) [date:PostmanMessage:private] => [messageId:PostmanMessage:private] => [email protected] [isTextHtml:PostmanMessage:private] => [contentType:PostmanMessage:private] => text/html [charset:PostmanMessage:private] => UTF-8 [boundary:PostmanMessage:private] => )

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @stefanico

    Hope this finds you well.

    Thank you so much for reaching out. It appears that you’ve successfully authenticated the Post SMTP plugin using the email address [email protected]. However, some plugins, are attempting to send emails from a different address.

    To ensure consistency and avoid potential issues, you can enable the “Prevent?plugins?and?themes?from changing this” option within the Post SMTP settings. This will ensure that all outgoing emails use the authenticated email address.

    We believe this addresses your concern.

    If you need any assistance with this, feel free to reach out!

    Thanks and regards,
    Support Team – WP Experts

    Thread Starter stefanico

    (@stefanico)

    Hi there, thank you so much for your prompt reply and all adjusted as directed .. indeed I also noticed that some element were referring to an old email not the one set in PostSMTP, also changed.
    cheers ??

    Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hey @stefanico

    We are glad that it worked for you. If you face any issue feel free to reach back.

    If you are satisfied with Post SMTP and Support team make sure to leave your honest reviews and motivate us to keep providing you with best services.

    Thanks for the kind reviews in advance.

    Thanks and regards,
    Support Team – WP Experts

Viewing 3 replies - 1 through 3 (of 3 total)
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