COD total price update

  • Hi, i have problem on checkout page with total price not changing when pick payment method – cash on delivery (dobírka). I wanted to implement block chceckout because it′s much more better.

    Now I′m using classic checkout and here it works well: https://kratzilla.cz/pokladna-2/ – The total price increase + 23 K? when pick cash on delivery (dobírka). But when i try on block checkout, it doesn′t work: https://kratzilla.cz/pokladna/

    Do you know where is the issue? We need to implement classic checkout and this issue doesn′t allow us to use it.

    It seems to me like the block of Payment methods doesnt sync/update the block of total price. It doesn′t update this block and when make order the price still doesnt change in the final order invoice. I have tried everyting. Update everything, disable plugins, try various themes, disable custom codes and in console I didn′t find any related error. I also tried to copy website on another domain and disable everything and nothing worked.

    This one is working (classic actual checkout which I dont want use anymore)
    https://kratzilla.cz/pokladna-2/

    And the second one missing cash on delivery fee (+23). It′s classic checkout which I wanna implement on e-shop. But this feature is essential.
    https://kratzilla.cz/pokladna/

    Please let me know as soon as possible whats the issue and solution. Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @kubakvasnicka,

    Thank you for the detailed explanation. I just reviewed both checkout pages, and when selecting the pickup option, the additional cost was correctly added to the total. I wasn’t able to replicate the issue you’re experiencing. Below is a screenshot of https://kratzilla.cz/pokladna:

    Can you share a screenshot of what you’re seeing on your end?

    Thread Starter kubakvasnicka

    (@kubakvasnicka)

    Hi, you didn′t get what i mean. Below are two screenshots.

    First one is the one (block checkout – https://kratzilla.cz/pokladna/) where it′s missing COD fee:

    Second one is the one (classic checkout – https://kratzilla.cz/pokladna-2/) where COD fee working well:

    I have the exact same problem. I have two types of payment – bank transfer and cash on delivery. When I change the payment method, the cash on delivery price is not displayed and not added to the total price. However, once I change the shipping method and COD is selected as the payment method, the COD surcharge appears in the total. However, when I change only the payment methods the price is not updated.

    The error only shows up in the new block checkout. In the old one everything works fine.

    • This reply was modified 1 day, 20 hours ago by radoado71.
    Thread Starter kubakvasnicka

    (@kubakvasnicka)

    Hi, sometimes somehow the COD price appears, I dont know how but it doesn′t work well and it′s not applicable in practice :/

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello kubakvasnicka,

    Thank you for your reply.

    Sometimes somehow the COD price appears, I dont know how but it doesn′t work well and it′s not applicable in practice

    I understand that the issue with COD price is intermittent.
    To investigate this issue further, please share your site’s System Status Report with me.
    You can paste it into https://pastebin.com and share the link here.

    Once I have more information, I will be in a better position to assist you further.

    Best regards.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello radoado71,

    Thank you for your message here.

    As per forum guidelines, I suggest you create a new topic so we can assist you separately.
    I appreciate your cooperation.

    Best regards.

    Thread Starter kubakvasnicka

    (@kubakvasnicka)

    Here is pasted status:
    https://pastebin.com/XcfGY6bL

    Thanks!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello kubakvasnicka,

    Thank you for your reply.

    I have reviewed the report you shared and noticed you have 40 active plugins and several are interacting with WooCommerce.

    To troubleshoot further, could you tell me the steps to reproduce the error?
    I understand it does not happen all the time, so it would be helpful to know how many times it occurs.
    Knowing the frequency of the problem will help in diagnosis.

    My goal is to determine the number of orders we need to create the problem.
    Then I want to repeat those steps while all plugins except WooCommerce are deactivated.
    This will pinpoint what is causing the problem.

    I appreciate your patience and cooperation for this.

    Best regards.

    Thread Starter kubakvasnicka

    (@kubakvasnicka)

    Hi, it happens every time. Like i wrote about the whole problem in the first massage. The COD fee never update the total price in block checkout but in classic checkout yes. I tried to copy website to another domain, deactivate all plugins and change theme and it still doesn′t work. As you can see here: https://test.microweb.cz/pokladna/. Some people wrote here that they have the same problem. I think it′s some bug in WooCommerce plugin. If you can send me some code to add somewhere or make some new update I would be very glad!

    Thanks for support
    Kuba

Viewing 9 replies - 1 through 9 (of 9 total)
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